The posting
Responsibilities
- Serve as the on-site management representative for daily claims and scheme operations.
- Supervise deployed personnel and ensure attendance, work performance, conduct and service continuity.
- Coordinate daily allocation of bill/claim verification, scheme support, mailbox enquiries, appeal processing and administrative tasks.
- Liaise with appointed suppliers and relevant stake holders on clarifications, missing documents, payment status and operational matters.
- Manage manpower deployment, relief arrangements, leave coverage, performance feedback, HR matters and contractual compliance.
- Ensure secure and accurate handling of records, communications and documents in accordance with approved SOPs.
- Prepare operational updates, manpower reports, performance reports and improvement actions.
Requirements
- Bachelor’s degree in any discipline
- Experience in a supervisory, project-lead or account-management role.
- Relevant experience in manpower deployment, HR administration, contract coordination, payment matters or account management.
- Preferably experienced in bill/claim verification, scheme operations, public enquiries, administrative support or stakeholder liaison.
- Strong coordination, communication, documentation and issue-resolution skills.



