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Open nowPosted today

Account Representative

MyCareersFuture92,057 open roles

Pay
SGD 2,800 – SGD 5,000 a month
Where
Central, Singapore
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Your applicationOpen nowAccount RepresentativeMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 1 days open

The posting

Role Overview

The Account Representative owns post-sale relationship management for NetFarmer's client base across HubSpot and MsgBox. The role replaces the current gap where clients have no dedicated contact after onboarding — the Account Representative keeps in regular touch, surfaces and routes issues, and drives renewals and upsells. Reports to the CEO.

Key Responsibilities

  • Maintain regular contact with assigned clients by email and phone — check in on usage, collect feedback, keep a warm relationship
  • Log client issues and questions, route them to the right technical or delivery team member, and follow through to resolution
  • Track each client's contract and renewal date; proactively reach out ahead of expiry to secure renewal
  • Identify upsell and cross-sell opportunities (e.g. a HubSpot-license-only client who could add onboarding, retainer, or MsgBox) and pursue or hand off as appropriate
  • Keep CRM records current: contact history, client status, renewal dates, open issues
  • Flag early signs of client dissatisfaction or churn risk to the CEO

Requirements

  • Comfortable and warm on the phone and over email; genuinely enjoys staying in touch with people
  • Organised — able to track a large client portfolio and renewal dates without things slipping
  • Basic familiarity with CRM tools (HubSpot experience a plus, not required)
  • Prior client service, account coordination, or customer support experience preferred
  • Fluent in English and Mandarin (NetFarmer's client base spans Asia and US)

Working Hours & Other Terms

Monday to Friday, 9:00 AM to 6:00 PM. No overtime pay; where work outside standard hours is required, time off in lieu may be applied for, subject to manager approval. Full terms to be set out in the employment contract once a candidate is confirmed.

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