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Open nowPosted 20 days ago

Accounts Manager

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowAccounts ManagerMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

We are assisting our client, an established leading information technology and consulting solutions provider, to look for a dedicated and personable accounts manager to join their team.

Responsibilities

  • Serve as the main point of contact for the client’s concerns and needs
  • Build and strengthen client relationships and maintain accurate client records, keeping track of any contract updates and renewals
  • Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs
  • Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
  • Responsible for keeping current customers satisfied and delivering exceptional customer service
  • Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business, and to facilitate customer need fulfilment
  • Generate progress reports for clients and management within the company
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Collect and analyse data to learn about customer behaviour
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the management
  • Act as a customer advocate with a focus on improving the buying experience
  • Monitor and analyse customers’ usage of the product and solution
  • Responsible for working with the Sales and management to onboard and integrate new customers, and developing existing customer relationships

Requirements

  • Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
  • Possess a minimum of 4 years of account and customer experience or relevant role, with knowledge in the IT sector, is preferred
  • Have a strong network and cybersecurity in the enterprise and government sectors, as well as in the local IT market
  • Strong interpersonal, communication (both verbal and written) and presentation skills
  • Excellent listening and negotiation abilities
  • Able to strategise and build strong rapport with customers and team members
  • Experience delivering client-focused solutions to customer needs
  • Natural relationship builder with integrity, reliability and maturity
  • Self-motivated and able to thrive in a results-driven environment
  • Possess bid management experience
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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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