The posting
Job Summary
The AR Executive is responsible for end-to-end billing accuracy, collections, and issue resolution across assigned client portfolios. The role combines hands-on execution with oversight of junior team members within the Order-to-Cash function, ensuring invoicing completeness, disciplined follow-ups, and protection of cash flow.
This role requires strong ownership, professional firmness, and the ability to coordinate across Operations, Command Centre, Finance, and clients.
Key Responsibilities
Invoicing & Documentation (Ownership, not just preparation)
- Prepare and issue invoices accurately and on a timely basis in accordance with approved contracts, client instructions, and billing cycles.
- Submit invoices through various client billing portals, ensuring adherence to each client’s specific requirements and timelines.
- Review, validate, and compile supporting documents such as timesheets, purchase orders, deployment records, and Statements of Work.
- Actively follow up with Operations and Command Centre to obtain complete and accurate billing inputs, challenging inconsistencies or gaps where required.
- Flag discrepancies in operational or contractual data and coordinate resolution with the O2C Lead, Operations, or relevant stakeholders before invoicing.
- Ensure proper filing, documentation, and audit trails in line with compliance and internal control requirements.
AR Tracking & Collections (Cash-flow focused)
- Maintain accurate AR ageing schedules and monitor outstanding invoice status on a regular basis.
- Manage structured follow-ups on overdue invoices in accordance with agreed credit terms, escalating issues where appropriate.
- Engage professionally with client billing teams to address invoice queries, disputes, and payment delays.
- Record and track customer interactions related to billing and collections to ensure clear ownership and follow-through.
- Assist in preparing monthly AR reports, reconciliations, and collection summaries to support cash-flow visibility.
- Support bank receipt matching and receivables reconciliation to ensure completeness and accuracy of AR balances.
Order-to-Cash Process Ownership & Improvement
- Support the end-to-end Order-to-Cash process from invoice issuance through to cash receipt for assigned client portfolios or job types.
- Take ownership of complex or high-risk billing streams (e.g. specialised or executive protection assignments) as assigned.
- Identify recurring billing delays, documentation gaps, or process breakdowns and propose practical solutions.
- Support digitalisation and automation initiatives to reduce manual workarounds and improve billing and collection efficiency.
- Contribute to the review and enhancement of O2C workflows, controls, and system usage in collaboration with the O2C Lead.
Cross-Department & Client Collaboration (Firm, professional interface)
- Act as a key finance point of contact with Operations and Command Centre for billing-related matters.
- Follow up persistently and professionally to ensure timely receipt of accurate operational data required for invoicing.
- Coordinate with Finance (AP/GL) on month-end closing, reconciliations, and required documentation.
- Communicate clearly and professionally with client billing teams to resolve clarifications and manage expectations.
Team Support & Continuity (Senior Oversight)
- Provide day-to-day guidance and support to junior AR team members to ensure consistent execution and process discipline.
- Reinforce escalation protocols and support less experienced team members in handling billing and collection challenges.
- Contribute to continuity and stability of O2C operations through strong ownership and follow-through.
Key Requirements
Technical Skills
- 3–5 years of hands-on experience in Accounts Receivable (AR), billing, or Order-to-Cash (O2C)–related roles, preferably within a service or operations-intensive environment.
- Strong working knowledge of invoicing processes, billing documentation, and receivables tracking across multiple clients or billing portals.
- Experience using ERP or finance systems (e.g. Oracle NetSuite); ability to work within structured, system-driven environments.
- Comfortable working with spreadsheets, billing software, and client portals to manage high-volume and complex billing requirements.
- Solid understanding of AR ageing, collections workflows, and basic receivables reconciliation.
- High level of accuracy and attention to detail, with the ability to spot inconsistencies or errors in billing and operational data.
Personal Attributes
- Strong sense of ownership and accountability for assigned billing portfolios and outcomes.
- Confident and professional in engaging cross-functionally and with external clients on billing and collection matters.
- Able to work independently, exercise judgement, and escalate issues appropriately when required.
- Clear and composed communicator, able to handle challenging conversations calmly and professionally.
- Proactive, organised, and able to manage multiple billing cycles and priorities simultaneously.
- Problem-solving mindset with a willingness to challenge incomplete or inconsistent information constructively.
- Open to change, digitalisation, and continuous improvement in systems and processes.
Working Style Expectations
- Operates with discipline within defined O2C processes while applying sound judgement in resolving issues.
- Communicates issues early and clearly to the O2C Lead, with a focus on resolution and follow-through.
- Meets billing, reporting, and collection timelines consistently, even in fast-paced or ambiguous environments.
- Maintains confidentiality, professionalism, and integrity when handling financial and client data.
- Acts as a stabilising senior presence within the team, supporting continuity and consistency of O2C operations.
