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Open nowPosted 8 days ago

Aesthetics Clinic Operations Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowAesthetics Clinic Operations ManagerMyCareersFuture · Central, Singapore

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  2. 3.3%3 days
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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Job Description & Requirements

Company Overview

At Zest Clinic, medical science meets aesthetics to deliverpersonalized, safe, and innovative treatments that enhance beauty, health, andconfidence. We use advanced technology and evidence-based methods to tailorholistic wellness and aesthetic programs for each client.

The Operations Manager is responsible for providing strongleadership and operational excellence across the clinic. This role ensuresseamless day-to-day functioning, delivers a high-quality patient journey, anddrives service standards, efficiency, compliance, and scalability. Thecandidate will oversee people, processes, and performance while supportingsales strategies, training programmes, and long-term business growth.

Role Overview

The Operations Manager is responsible for providing strongleadership and operational excellence across the clinic. This role ensuresseamless day-to-day functioning, delivers a high-quality patient journey, anddrives service standards, efficiency, compliance, and scalability. Thecandidate will oversee people, processes, and performance while supportingsales strategies, training programmes, and long-term business growth.

Key Responsibilities

1. Clinic Operations & Service Excellence

  • Lead and manage the full daily operations of the clinic to ensure a smooth and seamless patient experience.
  • Ensure operational readiness, including manpower scheduling, clinic ambience, treatment room setup, equipment functionality, and safety standards.
  • Oversee service delivery quality and enforce hospitality, communication, and service excellence standards.
  • Handle escalated service issues and ensure timely, professional service recovery.

2. Patient Journey Management

  • Oversee the complete patient journey from consultation scheduling, treatment coordination, follow-ups, and retention.
  • Implement and refine SOPs for patient touchpoints to ensure consistency and efficiency.
  • Monitor patient satisfaction and drive continuous improvements.

3. Regulatory Compliance & Risk Management

  • Ensure full compliance with MOH, SMC, PDPA, infection control standards, and other regulatory requirements.
  • Maintain accurate documentation, audit readiness, incident logs, and safety protocols.
  • Implement risk mitigation frameworks to prevent operational lapses.

4. Workflow Efficiency & Process Improvement

  • Identify operational gaps and design streamlined workflows and SOP enhancements.
  • Initiate adoption of digital solutions, automation, and system optimisation (CRM, scheduling, patient communication).
  • Drive operational improvements that reduce costs and increase productivity.

5. People Leadership & Training

  • Lead, motivate, and manage the operations team including front desk, therapists, and coordinators through effective communication and caoching.
  • Lead new employee onboarding and induction training, working closely with General Manager and Deputy Clinic Manager.
  • Build structured onboarding and in-house training programmes for service, operations, and product knowledge.
  • Cultivate a strong culture of accountability, professionalism, and collaboration.

6. Sales Support & Revenue Growth

  • Collaborate with Management to plan and execute promotions, sales campaigns, and service launches.
  • Support pricing strategy, conversion improvement, and sales training for front-line staff.
  • Track sales metrics (conversion, utilisation)and recommend improvements.

7. Inventory & Asset Management

  • Oversee procurement of consumables, medicines, retail products, and equipment services.
  • Maintain inventory accuracy, prevent shortages/expiry, and optimise cost efficiency.
  • Manage maintenance schedules and vendor relationships.

8. Strategic Planning & Scalability

  • Participate in management discussions and contribute operational insights.
  • Develop scalable SOPs and systems to support operational efficiency, future expansion and long-term growth.
  • Drive projects and initiatives aligned with Zest Clinic’s strategic direction. Location : Marine Parade
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