The posting
Key Responsibilities
1.Capacity & Scheduling
● Forecast service demand and plan workshop capacity (bays, technicians, manpower)
2.Performance & Reporting
● Track KPIs (revenue, efficiency) and report against targets
● Analyze service and warranty trends to spot gaps and improvement areas
3.Network Support
● Work with distributors/dealers to align capacity planning with demand
● Support rollout of campaigns and maintenance packages
4.Readiness & Training
● Assess network readiness (tooling, facilities, technician skills) for new launches
● Support HQ in planning training curricula
5.Process Improvement
● Streamline booking/scheduling workflows and support digital tools (e.g., online booking)
6.Cross-Functional Coordination
● Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed
Any other jobs assigned.
Qualifications
● Diploma/Degree in Business, Engineering, or related field
● 2–5years in aftersales or service planning
● Strong analytical/forecasting skills, proficient in Excel/DMS
Key Competencies
● Analytical: Strong forecasting and capacity-planning mindset
● Coordination & Communication: Able to align multiple departments/stakeholders
● Attention to Detail: Accuracy in scheduling, reporting, and forecasting
● Problem-Solving: Proactively resolves bottlenecks in service throughput
● Customer Focus: Plans with service experience and satisfaction in mind



