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Open nowPosted 28 days ago

Airfreight Customer Service

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,000 a month
Where
East, Singapore
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Your applicationOpen nowAirfreight Customer ServiceMyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Responsibilities • Collaborate with international partners to manage shipment operations effectively. • Handle inquiries from customers promptly and prioritize shipment urgency. • Conduct monthly closing processes and investigate incidents affecting service quality. • Verify shipping documents, including AWB/BL, and address any discrepancies with customers and overseas agents. • Assess buying and selling rates to ensure shipments meet profitability standards. • Obtain necessary confirmations for commercial decisions on shipping with negative figures. • Review draft debit notes from suppliers and verify implementation of correct customer rates. • Provide timely updates on flight and vessel details, monitoring shipments and informing customers of freight status. • Ensure compliance with customers’ SOPs and shipment handling requirements before shipping or delivery. • Oversee Purchase Order (PO) activation and coordinate with origin and destination offices for smooth shipment management. • Review the Open PO report to confirm shipment activation and seek customer approval when necessary. • Create and manage PO with Destination Office as required. • Prepare weekly reports and actively participate in relevant meetings with customers. • Assist with additional tasks assigned by Supervisor/Manager.

Requirements • Minimum educational qualification of GCE ‘O’ levels. • Strong customer service orientation. • Excellent collaboration and interpersonal skills in a team setting. • Self-discipline, initiative, and a strong sense of responsibility. • 1-2 years of experience in customer service, preferably in a logistics or freight-forwarding environment. • Familiarity with shipping terms and documentation for both air and sea transport is an advantage.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected]

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