The posting
CUSTOMER SERVICE CHECK-IN AGENT (CHANGI AIRPORT) – 1 Year Contract
- MUST COMMIT TO 1 MONTH OF TRAINING (Tentatively starting from 3rd week of Oct)
- Must be able to attend a face-to-face interview on 7 Oct, 3pm.
Job Description: 1. Handling Counter Check In duties. - Check and ensure that flight tickets and travel documents are valid for flight - Weigh and tag passengers’ luggage. - Processing and issuing of boarding pass. - Assisting passengers at self-Check In kiosks and auto bag drop kiosks.
2. Departure/Arrival gate duties - Ensure boarding pass information is accurate and passenger’s name on passport tally with boarding pass for departure flight - Crowd control - Assisting passengers with special needs - Direct disembarking passengers to respective areas such as immigration and baggage collection belts - Meet & Greet - Coordinate with crew and other departments to ensure timely gate activities to meet on time departure of flight.
3. Other miscellaneous duties when assigned
Shift Schedule: 44hrs a week (5/6 ALTERNATE workday week Monday – Sunday) Shift timings will range from 1000 - 2230. Fixed 9 hours shift (8 working hours, 1 hour break). Example:
- 1000 - 1900
- 1200 - 2100
Requirements: - Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair) - Positive attitude with excellent customer service skills - Good communication skills and command of English - Possess basic computer skills



