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Open nowPosted 17 days ago

Airport Ticketing & Reservation Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,100 a month
Where
Singapore
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Your applicationOpen nowAirport Ticketing & Reservation ExecutiveMyCareersFuture · Singapore

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This job: posted 17 days ago

The posting

Company Overview

Alkanaah International Tours and Travel is the appointed General Sales Agent (GSA) for Saudia Airlines, a Five-Star Global Airline and member of SkyTeam, delivering premium air travel services.

Job Summary

Join Alkanaah International Tours and Travel as an Airport Ticketing & Reservation Executive to deliver exceptional customer service and manage comprehensive ticketing operations for Saudia Airlines, contributing to business growth and operational excellence.

Responsibilities

  • Manage customer bookings and walk-in inquiries by overseeing the entire ticketing process to ensure accuracy and customer satisfaction
  • Process reservations, confirmations, amendments, cancellations, mileage redemptions, ticket issuance, schedule changes, re-bookings, and re-issuance efficiently to support seamless travel experiences
  • Respond promptly and professionally to inquiries from passengers, travel agents, corporate clients, and BSPs via phone and email to resolve issues and provide information
  • Update and maintain customer profiles and frequent flyer member accounts to ensure data accuracy and personalized service
  • Communicate current promotions and assist customers with programme materials and forms to enhance customer engagement and loyalty
  • Address customer feedback and complaints by coordinating with backend support teams to achieve timely resolution and improve service quality
  • Participate in strategic planning activities including needs analysis and budget input to support business objectives and operational improvements
  • Identify new business opportunities and sales leads during team meetings to contribute to revenue growth
  • Coordinate logistics for ticket handling and related events to ensure smooth operational flow
  • Stay informed on market trends, airline requirements, and industry developments to maintain competitive knowledge and compliance
  • Perform additional duties as assigned by management to support operational efficiency and continuous improvement under the Quality Management System

Required competencies and certifications

  • Demonstrate proficiency in air ticketing and Global Distribution System (GDS), particularly Amadeus, to execute ticketing and reservation tasks accurately
  • Apply a minimum of 2 years of relevant experience in reservations and ticketing with a strong understanding of airfares and airline systems to perform core responsibilities effectively
  • Work independently, maintain patience, and perform effectively under pressure to manage high-volume customer interactions
  • Use strong interpersonal and communication skills to collaborate effectively within the team and with customers

Preferred competencies and qualifications

  • Knowledge of the Sabre system to expand ticketing system capabilities and support diverse customer needs
  • Proficiency in Chinese language to communicate with Mandarin-speaking customers for enhanced service inclusivity and effective communication

Other Information

Working conditions

  • Shift work (including nights, weekends, and public holidays)
  • Fast-paced environment
  • Standing for long periods
  • High passenger interaction daily
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