The posting
Location: West (Hybrid working arrangement) / 1 Day WFH Job Type: Full-Time Contract (Subjected to renewal / conversion to permanent)
Key Responsibilities
- Provide day-to-day support for live applications, ensuring system stability and adherence to service levels (SLAs).
- Manage incidents, service requests, and defects, including troubleshooting, root cause analysis, and coordination with internal teams and external vendors for timely resolution.
- Communicate effectively with stakeholders on issue status, changes, and resolution timelines while maintaining accurate support documentation.
- Identify recurring issues and recommend process or system improvements to enhance application reliability and service quality.
Requirements
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
- Min. 1-2 year of working experience in Application Support, IT Operations, Production Support, or a similar role, with a good understanding of incident, problem, and service request management.
- Strong analytical, troubleshooting, communication, and stakeholder management skills, with the ability to coordinate across multiple teams and vendors.
- SQL knowledge, familiarity with application architecture, APIs, batch jobs, system integrations, and defect management processes.
- Familiarity with C#, .NET would be advantageous
- Experience supporting or developing OutSystems applications will be advantageous
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This authorizes us to:
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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Elaine Wong (Zoe) - R26162114
ScienTec Consulting Pte Ltd - 11C5781



