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Open nowPosted 10 days ago

Application Support Specialist

MyCareersFuture94,028 open roles

Pay
SGD 5,500 – SGD 11,000 a month
Where
Central, Singapore
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Your applicationOpen nowApplication Support SpecialistMyCareersFuture · Central, Singapore

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Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Is there a Zenika in you?

Let’s talk skills and passion first.

You’re a Application Support/SRE specialist who believes that the true test of software happens after the "Go-Live." You are the guardian of system stability, an expert troubleshooter, and a calm voice during critical incidents. You don’t just restart services; you dig into the code and data to understand why things failed, ensuring that our clients’ web solutions are resilient, observable, and high-performing

Your Role as a Zenika Consultant:

You will take ownership of the "Run" phase for critical applications, ensuring they meet the high standards of a modern production environment.

Core Responsibilities:

  • Production Monitoring & Health: Proactively monitor application health and performance using Datadog and cloud-native dashboards. Identify trends before they become outages.
  • Incident Management & Resolution: Act as the primary responder for application incidents. You will diagnose, mitigate, and resolve issues across Python, Java, and SQL layers to minimize business impact.
  • Deep-Dive Root Cause Analysis (RCA): Conduct thorough investigations into recurring issues. Partner with development teams to implement long-term fixes and prevent future occurrences.
  • Cloud Operations & Deployment: Support applications hosted on AWS. Assist in the deployment of new releases and patches via CI/CD pipelines, ensuring safety and rollback readiness.
  • System Optimization: Analyze application performance and implement tuning measures (SQL optimization, resource scaling) to ensure system sustainability.
  • Operational Excellence: Identify opportunities to automate manual support tasks (toil). Maintain high-quality runbooks and technical documentation for the support knowledge base.
  • Stakeholder Engagement: Provide clear technical support to end-users and communicate effectively with diverse stakeholders during high-pressure situations

What you bring:

  • Only Singaporeans or PRs may apply due to the nature of the project.
  • Experience: At least 4 years of hands-on experience in application support or production engineering.
  • Languages: Strong command of SQL
  • Environment: Deep familiarity with Unix/Linux systems and shell scripting.
  • Cloud & Tools: Hands-on experience with AWS, Datadog, and Git.
  • DevOps Literacy: Understanding of CI/CD pipelines and the Systems Development Life Cycle (SDLC).
  • Mindset: An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.

About Zenika

Founded by developer Carl Azoury, Zenika is a consultancy built around community, transparency, and craftsmanship. Our passionate team advises clients with expertise in open-source technologies and modern solutions

Why Join Zenika?

  • Professional Growth: Access 28,000+ Zenika-led training sessions and work with industry leaders like Google Cloud.
  • Global Community: Connect with fellow experts through our annual TechnoZaures and share skills across 11 global locations.
  • Impact: Take on challenging projects where your expertise directly ensures the success of large-scale web solutions.

Ready to lead the way in production excellence? Apply NOW!

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