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Open nowPosted 15 days ago

Assistant, Customer Experience (Casual)

MyCareersFuture94,028 open roles

Pay
SGD 50 – SGD 500 an hour
Where
Central, Singapore
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Your applicationOpen nowAssistant, Customer Experience (Casual)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

The Assistant, Customer Experience (Casual) supports the Customer Experience team in creating a positive experience for our audiences. The role involves assisting with customer enquiries, ticketing transactions and day-to-day operations across various communication channels and at the box office.

Key Responsibilities:

  • Deliver excellent customer service through email, telephone, WhatsApp, and face-to-face interactions in a professional, courteous, and timely manner.
  • Respond to customer enquiries relating to concerts, events, ticket purchases, ticketing policies, Friends memberships, Season Passes, and other audience services.
  • Process ticket sales, exchanges, refunds, and other ticketing transactions accurately and in accordance with established policies and procedures.
  • Assist customers with ticket purchases and enquiries at the box office, ensuring a positive and welcoming experience.
  • Monitor and respond to enquiries received through shared communication channels, including email and WhatsApp.
  • Perform administrative duties such as data entry, record updates, and maintaining accurate customer records.
  • Escalate complex customer issues or exceptional requests to the Customer Experience team when necessary.
  • Support the team with day-to-day operational and administrative tasks, including coverage during peak periods and staff leave.
  • Undertake any other duties as assigned.

Requirements:

  • GCE 'O' Level, NITEC, Diploma or equivalent qualification.
  • Good verbal and written communication skills with strong interpersonal abilities.
  • Customer-focused with a friendly, professional, and service-oriented attitude.
  • Comfortable interacting with customers via email, telephone, WhatsApp, and face-to-face.
  • Able to work independently while following established procedures and service standards.
  • Basic computer literacy and proficiency in Microsoft Office applications.
  • Prior experience in customer service, hospitality, retail, ticketing, or a similar customer-facing role will be an advantage.
  • Able to work evenings, weekends, and public holidays on a rostered basis.
  • This position is paid hourly at $15/hour, subject to roster requirements.
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