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Assistant Director, Family Support and Development

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Central, Singapore
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Your applicationOpen nowAssistant Director, Family Support and DevelopmentMyCareersFuture · Central, Singapore
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The posting

CDAC is a Singapore self-help group dedicated to enabling upward social mobility for lower-income Chinese Singaporean families, through programmes spanning education, family support, and mentoring delivered across a growing network of centres islandwide.

Key Responsibilities

  • Co-lead FSD's casework and family assistance programmes, ensuring service quality, compliance, and outcomes across a growing caseload
  • Foster close, working-level collaboration between social work and education colleagues (and other disciplines as needed), so families receive joined-up rather than siloed support
  • Support the Senior Director in translating CDAC's strategic priorities — including the Self and Relationships practice framework — into day-to-day departmental operations
  • Supervise and develop Senior Managers and programme leads, building staff capability and sustaining high staff engagement while driving for outcomes
  • Contribute to workforce and service planning as FSD scales in line with CDAC's 2030 growth plans
  • Build and maintain outcomes measurement for family programmes, working with data and M&E colleagues to track impact beyond activity counts
  • Represent FSD in cross-departmental and inter-agency discussions, including with government and community partners, advocating for families where needed
  • Drive integration of FSD's work with Education and Mentoring under the One CDAC agenda, including shared referrals and a common Theory of Change
  • Lead staff calmly and effectively through service incidents, complaints, or crises as they arise
  • Manage departmental budget, reporting, and governance requirements — including compliance and risk management — in partnership with Operations and Finance
  • Deputise for the Senior Director as required

Requirements

  • Degree in Social Work, Psychology, or a related discipline; a recognised social work qualification is an advantage
  • At least 8–10 years of experience in social service delivery, with at least 3–5 years in a leadership or supervisory capacity
  • Demonstrated ability to foster multidisciplinary collaboration, ideally spanning social work and education or similar domains
  • Ability to perform well under pressure, with a track record of driving outcomes while maintaining high staff engagement and morale
  • Sound financial and budget management skills, including experience with programme funding and resource planning
  • Working knowledge of compliance, risk management, and quality assurance practices in a social service setting
  • Experience working within Singapore's social service ecosystem
  • Strong analytical skills, with experience using data to inform programme and service decisions
  • Excellent stakeholder management and communication skills, both written and verbal, in English and, preferably but not necessarily, Mandarin

A senior leadership role with genuine influence over the direction of a growing department, a clear pathway for career progression, and the opportunity to shape how a leading self-help group supports lower-income families in Singapore.

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