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Open nowPosted 27 days ago

Assistant Duty Manager

MyCareersFuture94,028 open roles

Pay
SGD 3,200 – SGD 3,500 a month
Where
Central, Singapore
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Your applicationOpen nowAssistant Duty ManagerMyCareersFuture · Central, Singapore

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The clock on this job

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 27 days ago

The posting

Job Summary

The Duty Managers are responsible for the day-to-day operations of the front desk and the welfare of our guests. They act as liaison officers and make decisions concerning the guests' well-being.

Job Responsibilities

  • Oversee the daily Front Office Operations.
  • Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management.
  • Inspect VIP arrival rooms and showrooms.
  • Coordinate group arrivals and departures.
  • Attend to guest requests/feedback and ensure the guests’ positive stay experience.
  • Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.
  • Corresponding with guests on other matters via email.
  • Be fully conversant with Fire and Emergency procedures.
  • Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective departments.
  • Coordinate among the engineering, housekeeping, and front office departments to handle and ensure ongoing room projects (PMR/ air-con servicing, etc.) are completed, and rooms are back into the inventory in time to minimise revenue loss.
  • Coordinate with the Security Department concerning any suspected criminal act within the hotel.
  • In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.
  • To stay updated with the Hotel’s Products, Promotions and happenings in Singapore.
  • Recommend improvements in hotel operations – Processes, Services or Revenue.
  • Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, coordinating meal breaks, etc.
  • Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance.
  • Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them.
  • Assist in conducting shift briefings and provide feedback and information to the team.
  • Identify the areas of improvement and conduct training for the team.
  • Ensure all instructions and policies are communicated to the team.
  • Report unsafe working conditions and follow up on rectifications.
  • Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role.
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