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Open nowPosted 10 days ago

Assistant Manager – Business Excellence (Freight Forwarding)

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 8,500 a month
Where
North-East, Singapore
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Your applicationOpen nowAssistant Manager – Business Excellence (Freight Forwarding)MyCareersFuture · North-East, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Responsibilities:

  • Lead and manage end-to-end customer business implementation projects for global freight forwarding solutions across air, ocean, road, and rail freight.
  • Coordinate with cross-functional teams including Operations, IT, Legal, and external stakeholders to deliver seamless operational and system solutions.
  • Gather, analyze, and translate customer requirements into standardized SOPs/eSOPs to ensure accurate and zero-defect implementation.
  • Work closely with IT teams to support eSolutions development, including business requirement gathering, SIT/UAT coordination, bug resolution, deployment, and post-go-live support.
  • Monitor and manage project timelines, deliverables, resources, risks, and change requests to ensure successful implementation outcomes.
  • Communicate project progress effectively with customers and internal stakeholders through regular status updates and review meetings.
  • Conduct operational and system training for internal operations teams and external stakeholders to ensure compliance with SOPs/eSOPs.
  • Provide post-implementation support and governance to ensure operational compliance, process consistency, and service excellence across stations.
  • Facilitate KPI tracking, business review meetings, and continuous operational performance monitoring to support account management and customer satisfaction.
  • Drive continuous improvement, process standardization, service quality enhancement initiatives, and customer EDI integration projects across global and regional operations.

Requirements:

  • Bachelor’s Degree in Engineering, Logistics, Supply Chain Management, or related disciplines.
  • Minimum 5 years of experience in freight forwarding operations, key account management, or project implementation within the logistics industry.
  • Strong understanding of global air, ocean, and road freight operations, supply chain processes, and logistics system implementation.
  • Strong analytical, problem-solving, and stakeholder management skills with the ability to work across cross-functional and multicultural teams.
  • Business-oriented mindset with strong change management capabilities, accountability, and a results-driven approach.
  • Ability to work effectively in a fast-paced environment and communicate confidently with stakeholders across different countries and organizational levels.
  • Proficient in MS Office applications; knowledge of CargoWise, SAP, TRAX systems, and logistics AI tools will be an added advantage.
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