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Open nowPosted 24 days ago

Assistant Manager (Forbes Service Quality)

MyCareersFuture94,028 open roles

Pay
SGD 3,600 – SGD 4,000 a month
Where
Central, Singapore
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Your applicationOpen nowAssistant Manager (Forbes Service Quality)MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 24 days ago

The posting

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assisting the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
  • Assisting the manager in training and audit service standards according to Forbes Travel Guide and hotel’s service quality protocols.
  • Is responsible to supervise the staff assigned to him/her and ensure that all phases of Food & Beverage service are performed.
  • To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
  • To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.
  • Ensuring strict safety regulations.
  • Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
  • Conduct staff appraisals and discipline.
  • Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture’s and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.
  • Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
  • Anticipate guests’ complaints and take prompt corrective action.
  • Ensure all operating supplies and equipment are adequate as per Par stock established.
  • Anticipate additional supplies and equipment for additional work load or volume of business.
  • Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.

Requirements:

  • Proficient and familiar with Forbes Travel Guide service standards
  • Familiar with Microsoft software applications
  • Excellent interpersonal skills for diplomatically handling staff and customers
  • Strong planning and organisational skills to run a streamlined operation
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