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Open nowPosted 10 days ago

Assistant Manager, Front Office

MyCareersFuture94,028 open roles

Pay
SGD 3,800 – SGD 4,200 a month
Where
Singapore
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Your applicationOpen nowAssistant Manager, Front OfficeMyCareersFuture · Singapore

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The clock on this job

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 47 properties and over 9,300 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description

  • Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
  • Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
  • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
  • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
  • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
  • Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Qualifications and Skills

  • Degree or Diploma in Hospitality Management or a related field.
  • Minimum of 4 years’ relevant experience in a similar capacity.
  • Excellent oral and written English communication skills; fluency in a second language is an advantage.
  • Willingness to work rotating shifts, weekends, and public holidays.
  • Well-groomed with strong interpersonal skills to interact effectively with guests, team members, and external partners in a manner that reflects positively on the hotel and brand.
  • Meticulous, detail-oriented, and reliable with task follow-through.
  • Interest in digital transformation, process improvement, and adopting technology to enhance performance is a plus
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