The posting
ASSISTANT MANAGER – RESTAURANT OPERATIONS & INFORMATION MANAGEMENT
Company: The Upper House Grill & Bar Location: Funan Mall, Level 7, Lobby A, Singapore Position: Assistant Manager Department: Restaurant Operations & Administration Reports To: Restaurant Manager / Director
Job Summary
We are looking for a responsible and well-organised Assistant Manager to support the daily operations of The Upper House Grill & Bar. The role combines restaurant management, staff coordination, customer service, administrative duties, information management, and business reporting.
The ideal candidate should have a bachelor’s degree in information science or a related field, with strong organisational, analytical, communication and problem-solving skills.
Key Responsibilities
- Assist the Restaurant Manager in managing daily restaurant operations.
- Supervise and coordinate front-of-house and back-of-house staff.
- Ensure smooth service operations, especially during busy periods and events.
- Monitor customer service standards and handle customer feedback professionally.
- Assist with staff scheduling, attendance, training and daily task allocation.
- Maintain accurate operational records, sales reports, inventory records and staff documentation.
- Collect and analyse restaurant sales, customer and operational information to support management decision-making.
- Prepare daily, weekly and monthly reports for management.
- Manage restaurant POS, reservation systems, digital platforms and other information systems.
- Coordinate with suppliers, mall management, contractors and external service providers when required.
- Assist with inventory monitoring, purchasing coordination and stock control.
- Support promotional activities, events, live-band nights and special functions.
- Assist in maintaining the restaurant's social media and digital customer communication platforms.
- Ensure company policies, food safety requirements, workplace procedures and operational standards are followed.
- Identify operational issues and recommend improvements to management.
- Maintain confidentiality and proper handling of company and customer information.
- Perform other administrative and operational duties assigned by management.
Requirements
- Bachelor’s Degree in Information Science, Information Systems, Business Administration, Hospitality Management, or a related discipline.
- Previous experience in restaurant, hospitality, administration or operations is preferred.
- Strong computer skills, including Microsoft Office and database/reporting systems.
- Good analytical and information management skills.
- Excellent communication and interpersonal skills.
- Strong leadership and team-management abilities.
- Able to work under pressure in a fast-paced restaurant environment.
- Customer-focused, responsible and proactive.
- Willing to work evenings, weekends and public holidays when required.
Preferred Skills
- POS and restaurant reservation system experience.
- Basic data analysis and reporting skills.
- Knowledge of digital marketing and social media platforms.
- Experience in staff scheduling and operational planning.
- Good knowledge of Singapore F&B operations and workplace requirements.
Employment Type: Full-Time Working Location: The Upper House Grill & Bar, Funan Mall, Level 7, Lobby A



