The posting
Operations Manager
We are looking for an experienced and hands-on Operations Manager to oversee the day-to-day operations of our livehouse and ensure the venue operates smoothly, safely and efficiently.
The Operations Manager will coordinate front-of-house operations, service teams, performers, security, housekeeping and other operational functions. The successful candidate should be comfortable working in a fast-paced entertainment and hospitality environment and capable of resolving operational issues independently.
Key Responsibilities
- Oversee daily venue operations and ensure smooth coordination between departments
- Manage opening, operating and closing procedures
- Coordinate front-of-house, reception, service, security, housekeeping and other operational teams
- Ensure adequate manpower deployment and operational readiness for each shift
- Monitor customer service standards and overall guest experience
- Handle operational issues, customer escalations and incidents professionally
- Coordinate with F&B, kitchen, entertainment, stage and technical teams
- Ensure venue cleanliness, safety and operational standards are maintained
- Assist with staff scheduling, attendance and manpower planning
- Monitor compliance with internal procedures, safety requirements and applicable regulations
- Coordinate maintenance, contractors and operational suppliers where necessary
- Support events, private functions and special programmes
- Prepare operational reports and recommend improvements to management
- Perform other operational duties as required by management



