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Open nowPosted 8 days ago

Assistant Ops Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,500 – SGD 7,000 a month
Where
Singapore
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Your applicationOpen nowAssistant Ops ManagerMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

We are seeking a hands-on and highly responsible Assistant Manager – Warewash Operations to oversee the day-to-day operations of a large-scale warewashing and equipment handling operation. The successful candidate will lead and manage a team of more than 50 ground workers, ensuring that all operational activities are carried out efficiently, safely, hygienically, and in accordance with established SOPs and service standards.

This is a high-volume, physically demanding and fast-paced operational environment that requires the ability to work long hours, manage operational pressure, respond quickly to manpower and service issues, and lead a large frontline workforce effectively.

Key Responsibilities

  • Oversee the daily operations of the warewash area, including receiving, sorting, washing, cleaning, sanitising, drying, inspection, storage and distribution of equipment, carts, utensils and related items.
  • Lead, supervise and coordinate a team of 50+ ground workers, including allocation of duties, deployment, attendance, productivity and discipline.
  • Ensure sufficient manpower coverage across shifts and operational areas to meet daily business requirements.
  • Monitor workflow and productivity to ensure all warewashing activities are completed within the required turnaround time.
  • Plan and coordinate manpower according to workload, peak periods and operational requirements.
  • Ensure all employees follow established SOPs, hygiene standards, food safety requirements, workplace safety procedures and operational guidelines.
  • Conduct regular inspections of the warewash area and ensure equipment, workstations and surrounding areas are properly maintained and kept clean.
  • Monitor the operation of warewashing machines and equipment and escalate any breakdowns or technical issues promptly.
  • Identify operational bottlenecks and implement practical improvements to improve productivity, turnaround time and manpower utilisation.
  • Handle daily operational issues, including absenteeism, manpower shortages, equipment breakdowns, urgent operational requests and service disruptions.
  • Work closely with supervisors and team leaders to ensure smooth coordination between different operational areas.
  • Conduct toolbox meetings, daily briefings and operational updates for ground staff.
  • Monitor staff performance and provide coaching, guidance and corrective actions where required.
  • Ensure new employees are properly briefed and trained on operational procedures, hygiene, safety and work requirements.
  • Maintain accurate records relating to attendance, manpower deployment, productivity, equipment issues, cleaning activities and operational incidents.
  • Investigate operational incidents and implement corrective and preventive actions.
  • Liaise with clients, internal departments and other operational stakeholders to resolve service issues and maintain service standards.
  • Support management in preparing operational reports, manpower planning, productivity analysis and improvement initiatives.
  • Be prepared to work long hours, weekends, public holidays and shifts when required by operational needs.

Leadership & People Management

  • Provide strong leadership and direction to a large frontline workforce.
  • Maintain discipline, teamwork and positive working relationships among employees.
  • Ensure effective communication between management, supervisors, team leaders and ground workers.
  • Manage manpower challenges in a professional and timely manner.
  • Motivate employees and maintain operational morale during high-pressure periods.
  • Identify high-performing employees and support their development into supervisory roles.

Requirements

  • Diploma or equivalent qualification in Operations Management, Logistics, Hospitality, Facilities Management or a related field preferred.
  • Minimum 3–5 years of experience in operations, warehousing, catering, logistics, cleaning, hospitality or a similar high-volume environment.
  • Experience managing large frontline teams of 50 employees or more will be an advantage.
  • Strong leadership and manpower management skills.
  • Able to work in a fast-paced, physically demanding and high-pressure environment.
  • Willing to work long hours, shifts, weekends and public holidays when required.
  • Strong problem-solving and decision-making abilities.
  • Good communication and interpersonal skills.
  • Able to work independently while coordinating closely with management and operational teams.
  • Good knowledge of workplace safety, hygiene and operational procedures.
  • Proficient in basic Microsoft Office applications and operational reporting.

Key Performance Areas (KPIs)

  • Operational turnaround time
  • Manpower productivity and utilisation
  • Attendance and manpower coverage
  • Compliance with SOP and hygiene standards
  • Workplace safety performance
  • Equipment availability and downtime
  • Service quality and customer satisfaction
  • Reduction of operational errors and rework
  • Staff retention and performance
  • Overall operational efficiency
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