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Open nowPosted 2 days ago

Assistant / Technical Support Engineer

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,600 a month
Where
Central, Singapore
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Your applicationOpen nowAssistant / Technical Support EngineerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

This is a 1-year contract position.

Assistant Technical Support Engineer up to $3,000.

Technical Support Engineer up to $3,600.

Key Responsibilities:

Corrective Maintenance

  • Provide comprehensive technical support in carrying out corrective maintenance work independently as per Service Level Agreement (SLA).
  • Attend to customer service requests and queries promptly and professionally.
  • Ensure timely follow-up with escalated cases to maintain customer satisfaction.
  • Log, track, and update all issues in the support ticketing system with detailed and accurate records.
  • Respond to customer queries, guiding them through detailed troubleshooting steps.
  • Address all follow-up actions outlined in field service reports and ensure timely and accurate submission.
  • Immediately escalate cases that are categorized as Severity One to the manager for prompt resolution.

Preventive Maintenance

  • Conduct maintenance activities independently as per established preventive maintenance (PM) checklists and ensure timely completion of all scheduled maintenance tasks.
  • Log all maintenance activities performed, including issues identified and corrective actions taken.
  • Identify and review potential equipment issues found during the PM and escalate those requiring further attention to the Assistant Manager/Manager.
  • Monitor all front-end and back-end equipment performance and take preventive actions to avoid potential failures.
  • Promptly inform the Assistant Manager/Manager if scheduled preventive maintenance cannot be completed as planned to allow arrangements for replacement and/or rescheduling.

Field Services & Customer Support

  • Independently manage comprehensive installation, testing, and commissioning of equipment on-site
  • Conduct product demonstration to customers.
  • Liaise with principals and suppliers regarding spare parts, technical issues and obtain quotation for management approval.
  • Act as main point of contact for all levels of customer enquiries.
  • Use the eFSR application to submit FSR accurately and consistently, ensuring compliance with internal reporting standards.
  • Prepare and maintain up-to-date detailed field service reports and all other related documentation/report requested by customer.
  • Responsible for the timely submission of Field Service Reports to facilitate efficient maintenance documentation and ensure on-time billing.
  • Support scheduled on-call rotation as assigned.
  • Perform standby duties as required by job specifications.
  • Ensure all work activities comply with the company’s governance and safe work procedures.
  • Any other ad-hoc duties as assigned by Reporting Manager.

Competence (Knowledge, Skills and Abilities):

  • Skills in troubleshooting technical issues related to company products.
  • Skills in relating to and servicing the end-users with a win-win mind set.

Requirements:

  • Mandatory completion of e-Field Service Report (eFSR) mobile application training to ensure proper usage for eFSR submissions.
  • Ability to handle multiple complex responsibilities in a fast paced and performance driven environment.
  • Able to communicate effectively with customers on enquiries at all levels.
  • Strong technical knowledge with and certification on in-house products.
  • Able to deal with routine tasks and perform tasks with complexity.
  • Take decisions for own tasks in defined degree of freedom.
  • Able to solve problems complex cases and within guidelines.
  • Works independently within guidelines, defined procedures and direction.

Personal Attributes:

  • Results-Driven & Analytical: Achieves deliverables, resolves issues and provides effective solutions.
  • Self-Motivated & Meticulous: Works independently with accuracy in execution and technical configuration.
  • Communication & Time Management: Clear communicator, stakeholder engagement and ensures timely delivery of all deliverables.

Education & Experience:

  • Minimum Diploma in Computer or Electronics Engineering and its equivalent (candidates without the required academic qualifications can be considered based on their professional experience)
  • Minimum 3 years of related experience in a similar environment, candidates with more extensive experience may be considered for a senior role.
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