The posting
Job Summary
The Audio Visual Technician is responsible for the installation, testing, troubleshooting, maintenance, and support of audio-visual and control systems. The role involves ensuring all AV systems are fully operational, supporting project delivery, and providing technical expertise across design, commissioning, and post-installation support.
Key Responsibilities
- Troubleshoot AV equipment and system faults, providing effective AV and system solutions to ensure full operational readiness.
- Perform diagnostic checks on AV systems, including Video Conferencing systems, Control Systems (Crestron, Extron), Biamp audio systems, displays, projectors, and related equipment.
- Carry out troubleshooting and rectification works for AV systems.
- Test various types of cables and products before, during, and after installation, including rack assembly and equipment installation.
- Oversee onsite testing and commissioning of completed projects.
- Support preventive maintenance activities, setup, and operation of audio and video systems.
- Maintain, update, and modify programming and control code in installed systems as required.
- Perform software and firmware upgrades, manage issues, troubleshoot incidents, and identify root causes.
- Research, design, and implement audio processing modules, including preparation of audio, video, and control system diagrams and engineering design documentation.
- Participate in site surveys with the sales team when required.
- Provide user training and system handover support when necessary.
- Provide technical support to the project engineering team as required.
- Ensure all technical documentation, reports, and paperwork are completed accurately and on time.
- Perform any ad-hoc duties related to the position as assigned.
Skills & Competencies
- Strong knowledge of AV systems, control systems, and signal flow
- Hands-on experience with Crestron, Extron, Biamp, video conferencing systems, displays, and projectors
- Ability to read and understand AV schematics, drawings, and system diagrams
- Strong troubleshooting and problem-solving skills
- Good communication and customer-facing skills
- Ability to work independently and as part of a team
Qualifications
- Diploma or Bachelor’s degree in Audio Visual Technology, Electronics Engineering, Electrical Engineering, Information Technology, or a related field.
- Relevant AV manufacturer certifications (Crestron, Extron, Biamp, AMX, Cisco, or similar) are highly preferred.
- Knowledge of networking fundamentals (TCP/IP, VLANs, PoE) related to AV systems is an advantage.
- Valid safety certifications (e.g., work-at-height, electrical safety) are an added advantage.
Experience
- Minimum 2–5 years of hands-on experience in installation, configuration, troubleshooting, and maintenance of professional AV systems.
- Proven experience with Video Conferencing systems, control systems (Crestron / Extron), DSP audio systems (Biamp), displays, projectors, and rack-based AV systems.
- Experience in testing, commissioning, and preventive maintenance of AV systems.
- Familiarity with AV cabling standards, signal flow, and cable testing tools.
- Experience in software/firmware upgrades, system programming updates, and issue management.
- Ability to read and interpret technical drawings, schematics, and system design documents.
- Experience working on corporate, education, hospitality, or government AV projects is preferred.
- Experience in customer support, user training, and onsite technical assistance.



