The posting
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Team Leader, you'll play a key role in delivering exceptional banquet and event experiences by ensuring every function is executed with professionalism, efficiency, and attention to detail. You'll support the supervision of the banquet team, coordinate seamless food and beverage service, and uphold Hilton's service standards throughout every event. By maintaining operational efficiency, supporting cost and stock control, and ensuring every guest receives outstanding service, you'll help create memorable occasions while spreading the light and warmth of hospitality.
Job Description & Requirements
As the Banquet Team Leader, you will be responsible for performing the following tasks to the highest standards:
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Complete TBS checklists on product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Know menu items of all other outlets to recommend guests to other outlets.
- Confidently know opening hours of all restaurants and hotel outlets.
- Recommend other restaurants and city attractions to hotel guests.
- Actively check staffs’ product knowledge on each shift.
- Check reservations for the day, ensuring that the restaurant and staff have tables ready and that large bookings have been confirmed by phone.
- Ensure that all staff are briefed for the details of the shift ahead.
- Complete the TBS checklist on preparing the restaurant for service.
- Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Ensure that all service procedures are carried out to the standards required.
- Replenish drinks, not letting cups or glasses become empty.
- Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to them and actively checking on their satisfaction.
- Follow-up on any guest questions or queries immediately, and if you don’t know the answer, check with your Manager.
- Knowledgeable of departmental standards, explaining these standards to the team.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Manager.
- Be proactive towards guests, assisting them with any reasonable requests, and training all staff to see these things before guests ask.
- Positively end the guest experience by checking satisfaction.
- Present all guests’ checks promptly on request with a feedback form and brochure.
- Encourage all guests to fill out feedback forms when they leave, assisting guests with their coats and bags.
- Thank all guests and wish them a pleasant day.
- Assist the restaurant managers with training all staff for ‘induction training’ and ‘on the job training’.
- Provide leadership and direction for all staff while on duty by offering professional skills and leading by example.
- Be aware of the restaurant’s and overall F&B targets for food, beverage, payroll and general expense costs.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Be aware of potential highs and lows in the business.
- Identify and communicate potential sales leads to your Manager.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Be aware of potential highs and lows in the business.
- Identify and communicate potential sales leads to your Manager.
- Understand relevant OH&S legislations and the implications on the operation of the department.
- Ensure that safe and healthy working practices are observed throughout service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- 2-4 years in a managerial position in a 4 / 5-star category hotel.
- Good English skills, both written and verbal to meet business needs.
- Familiar with computer systems.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Able to work under pressure and deal with stressful situations during busy periods.
- Outgoing personality and willing to work for long hours.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
