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Open nowPosted 28 days ago

Bell Captain

MyCareersFuture94,028 open roles

Pay
SGD 2,000 – SGD 2,300 a month
Where
Central, Singapore
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Your applicationOpen nowBell CaptainMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

MAIN DUTIES: To provide a luxury level of service to Hotel Guests while completing a variety of tasks assigned by the Concierge.

Bell Captain Responsibilities

  • Show attention to detail in all tasks performed.
  • Perform any other related duties as directed.
  • Assist the concierge with the shining ritual.
  • Abide by the Sofitel Singapore Sentosa Handbook/Concierge induction book.
  • Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.
  • Deliver guests correspondence and packages to rooms or wherever designated and record on the log book.
  • Assist valets with guests when necessary.
  • Ensure lobby presence is felt especially Boon Tat Link’s driveway entrance.
  • Anticipate and offer assistance to guests, especially when they are seen with luggage.
  • Be proactive and to offer transportation options to guests.
  • Work with the team to achieve common goals.
  • Practice and present a positive attitude at all times.
  • Assist in achieving on-going improvements in the quality of service delivered to both external and internal customers.
  • Ensure fast, effective and friendly service is provided to internal and external guests at all times.
  • Escort guests to their rooms, explaining the facilities of the hotel en route, when required.
  • Greet guests by name and introduce to the other team members whenever possible.
  • Assist guests with any information requested and recommend the use of hotel facilities whenever possible.
  • Only use approved contacts or vendors to offer transportation options. Other approved options would be applications as installed in the City Guru Duty Phone or iPad.
  • Ensure the workplace and working equipment is clean and well maintained at all times.
  • Comply with instructions given by the employer, for workplace health and safety at the workplace, including work policies and risk management procedures.
  • Use personal protective equipment if it is supplied and training has been given in its use.
  • Report any potentially or actually unsafe or hazardous conditions to the Workplace Health and Safety Officer or manager both verbally and in writing.
  • Ensure you are familiar with the emergency procedures for the hotel including your role.

Requirements:

  • Comfortable to stand for long hours.
  • Comfortable with shift hours.
  • Comfortable to work on weekends and Public Holiday.
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