The posting
The Bellman / Concierge is responsible for welcoming guests, assisting with luggage, supporting arrival and departure procedures, and providing information about hotel facilities and local attractions. The role helps create a smooth, warm, and professional guest experience from arrival to departure.
Key Responsibilities
- Greet guests warmly upon arrival, departure, and throughout their stay. Assist with luggage handling, transportation, storage, and delivery to guest rooms.
- Escort guests to their rooms and explain basic hotel facilities and services
- Provide accurate information on hotel amenities, functions, and local attractions
- Handle guest requests, messages, deliveries, and enquiries in a timely and courteous manner
- Coordinate transportation arrangements such as taxis, airport transfers, and luggage assistance
- Maintain cleanliness and organization of the lobby, entrance, driveway, elevators, and luggage storage area
- Support front office operations during peak periods, events, and guest arrivals/departures
- Monitor guest belongings and follow hotel security and safety procedures
- Communicate guest feedback, complaints, and special requests to the relevant departments.



