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Open nowPosted 29 days ago

Business Operations Intern (Education Business)

MyCareersFuture94,028 open roles

Pay
SGD 1,300 a month
Where
Central, Singapore
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Your applicationOpen nowBusiness Operations Intern (Education Business)MyCareersFuture · Central, Singapore

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  2. 3.3%3 days
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  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

Find Out Even More At: https://tinyurl.com/biz-operations-intern-mindflex

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).

About Us:

  • MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
  • Our office culture is fun and encouraging. We take our work, as well as our play seriously
  • We provide full-time job opportunities for interns who have excelled in their internship
  • Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
  • Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
  • Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship

Learning Scope:

Client Relations

  • Take charge of handling tuition requests via Forms, Social Media Platforms & WhatsApp
  • Ask clients the right questions to gather information efficiently
  • Address clients' queries and concerns that they might have
  • Transfer clients' requirements into a concise job-post format
  • Provide after-sales service to clients (and tutors)
  • Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them

Tutor Relations:

  • Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
  • Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
  • Assist in shortlisting, profiling, and marketing tutors in a way which captures the client's attention based on their needs
  • Assist tutors with technical issues & application processing
  • Clarification of agency's commission & policies to tutors

Business to Business (B2B):

  • Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
  • Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
  • Manage confirmation contracts & invoices for clients
  • Provide after-sales service to clients (and tutors)

Internal Processes:

  • Work with customised back-end software, specially designed to fulfil the company's business needs & improve efficiency
  • Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
  • Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
  • Maintain an organised record of clients for different departments to contact and follow-up with in future

Other Administrative Or Ad-hoc Tasks Related To Marketing Or Business Development:

  • Analyse company's past data, to forecast trends and assist in Business Development plans
  • Creation of content and visuals, and organising data to grow the company’s online presence and improve SEO
  • Participate in team huddles in strategy building for the company's operations, process streamlining, automation and new revenue streams

Key Takeaways:

  • Hone fast-thinking abilities and good decision-making skills
  • Build professional communication and customer service skills
  • Develop confident problem-solving and mediation skills
  • Learn to stay organised, meticulous and calm in a fast-paced environment
  • Become an effective team-player and an independent worker
  • Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
  • Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
  • Exposure to real-world data and applications, that puts theory into practice
  • Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)

Job Requirements:

  • Current University/Polytechnic Student, Singaporean/PR
  • Good Command of Both Written & Verbal English
  • Friendly, Passionate and Energetic Team Player
  • Organized and Good Administrative Skills
  • Responsible and Strong Work Ethic
  • Decent Typing Speed and Computer Skills
  • Polite, Patient and Calm Personality

Location & Working Hours:

  • Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
  • 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
  • (Working days of your choosing & mutually agreed with the company)
  • Strictly No Overtime and No Bring-Work-Home Culture

Internship Allowance:

  • $1,300/Month

Why Choose Us:

  • Fun Company Culture and Working Environment
  • Casual Working Attire, Relaxed Setting
  • Close-Knit Team of 15-25 Pax
  • Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
  • Company Meals / Outings / Events / Bonding Activities
  • Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
  • New Bright Hill MRT at Doorstep

Application:

  • Submit an e-mail application with Resume/CV to [email protected] with Email Title "Internship Application"
  • Please ensure to include the following in Email and attached documents:

1. Earliest Available Start-Date for Internship

2. Available Duration for Internship

3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement

Others:

  • Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
  • Signing of Non-Compete contract will be required upon successful selection
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