The posting
Duties and Responsibilities:
- Work closely with managers to ideate software solutions.
- Apply development principles and best practices for scalability and efficiency.
- Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development.
- Able to work independently and craft own timeline.
- Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents.
- Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution.
- Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)
- Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)
- Support key audit & major compliance tasks when required.
- Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process
- Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention
- May require to support special projects implementation including SI and also CR
- Support in the transition to a new ERP system, including implementation, training, etc.
- Undertake task/project assigned to achieve Organisational objectives
Technical Competencies:
- Experience in support for ERP INFOR Syteline, SAP B1, HANA is an added advantage
- Detailed understanding of SAP B1 and its architecture
- Hands-on development experience in developing applications using SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports
- Excellent MS SQL knowledge
- Familiar with JavaScript, HTML and CSS
- Good technology and broad IT skills
Task-related Competencies:
- Good analytical and problem-solving skills who can analyse issues holistically and propose a solution
- Ensure assigned tasks are completed end-to-end



