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Open nowPosted 20 days ago

Call Agent

MyCareersFuture94,028 open roles

Pay
SGD 1,800 – SGD 2,400 a month
Where
Central, Singapore
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Your applicationOpen nowCall AgentMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Be part of our Central Monitoring Command Center team, respond to all calls and alarm signals promptly and efficiently.

Highlights:

  • Health insurance
  • Dental reimbursement
  • AWS + Performance Bonus
  • Friendly environment
  • Office next to Havelock MRT Station (TE16)

Description

  • Manage all inbound and outbound calls in a timely and professional manner
  • Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
  • Handle customers’ complaints via phone or correspondence professionally
  • Update and maintain a proper record on all customers
  • Be involved actively in the customer retention program and strategy
  • Work as a team and ensure that the call center service level is met
  • Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

  • Able to work on rotating morning (7am to 5pm) and afternoon (12.30pm to 10.30pm) shifts, including weekends and Public Holidays, 5 days work week
  • Possess good communication, interpersonal skills and PC knowledge
  • Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
  • Candidate with Call Centre experience will have added advantage
  • Training will be provided

Please indicate your expected salary in your resume as well. We regret that only shortlisted candidate will be contacted.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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