The posting
- Frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers via calls and emails.
- Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
- Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
- Provide clear explanations and take ownership of issues through effective follow-up and resolution.
- Accurately document all interactions in the designated case management system.
- Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
- Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.
- Any ad-hoc tasks as assigned by Client
Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.
JANE LUI JIE'EN
CEI: R1104482
Company Reg.No. 199601303W || EA Licence No. 99C4599



