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Open nowPosted 15 days ago

Call Centre Customer Service Specialist (Retail Banking - Non-sales role)

MyCareersFuture94,028 open roles

Pay
SGD 2,700 – SGD 4,000 a month
Where
Singapore
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Your applicationOpen nowCall Centre Customer Service Specialist (Retail Banking - Non-sales role)MyCareersFuture · Singapore

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Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

About the role We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the North-East Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Programme Details

  • There will be an initial 5-weeks paid training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
  • Minimum attendance required (95%) in order to pass the training programme.

Shift Timing (Weekend shift)

  • Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week
  • Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between
  • Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)
  • Or otherwise advised by the client

What you'll be doing

  • Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner.
  • Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries.
  • Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting.
  • Customer Fulfillment follow through on case handling and with customers.
  • Ensure bank's compliance and control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information.

What we're looking for

  • Candidates without relevant experience are welcomed to apply.
  • Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
  • Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
  • Possess good comprehension, communication, interpersonal skills and work etiquette.
  • Possess good command of written and spoken English.
  • Good analytical skills; passion for working and is good in working with numbers.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications.
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays.
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