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Open nowPosted 29 days ago

Call Centre Manager (Business Banking)

MyCareersFuture94,028 open roles

Pay
SGD 4,500 – SGD 6,000 a month
Where
North-East, Singapore
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Your applicationOpen nowCall Centre Manager (Business Banking)MyCareersFuture · North-East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

About the role

This is a customer service leadership role responsible for ensuring consistently high standards of service delivery across all customer touchpoints. You will manage incoming communications through calls, emails, social media and correspondence, handle complex customer issues, and provide management support and guidance to Customer Service Officers.

Key responsibilities

  • Ensure a consistently high standard of customer service and service delivery across all customer touchpoints
  • Monitor and respond to incoming calls, emails, social media enquiries and written correspondence in a timely and professional manner
  • Handle and resolve complex customer and Customer Service Officer (CSO) issues, ensuring appropriate and effective resolutions
  • Proactively identify potential issues and implement timely solutions to minimise impact on customer and employee satisfaction
  • Assess customer issues and determine the most appropriate course of action, clearly communicating resolution plans to relevant stakeholders
  • Foster a supportive and customer-focused environment where employees are empowered to take ownership of customer issues and resolve them effectively
  • Provide management support and guidance to CSOs, including reviewing and resolving transactions or cases that fall outside the CSOs' authority or jurisdiction
  • Conduct regular quality monitoring, coaching and feedback sessions to improve employee performance and service standards
  • Provide on-the-job training, guidance and mentoring to support the development of CSO

About you

  • Bachelor's Degree in any discipline with 5–7 years of relevant experience in a Contact Centre / Customer Service environment
  • Prior experience in banking, financial services or a regulated customer service environment will be an advantage
  • Strong people management and leadership skills, with the ability to coach, motivate and develop team members
  • Excellent verbal and written communication skills with strong interpersonal abilities
  • Strong problem-solving and decision-making capabilities, particularly when handling complex customer issues
  • Customer-oriented with a strong commitment to service excellence
  • Ability to work effectively in a fast-paced environment while managing multiple priorities Jevons R26163179
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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