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Open nowPosted 15 days ago

Call Centre Team Lead (Contract/ Perm) #JTL

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 4,800 a month
Where
Central, Singapore
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Your applicationOpen nowCall Centre Team Lead (Contract/ Perm) #JTLMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.

• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.

• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.

• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.

• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.

• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.

• Communicate and coordinate with internal and external stakeholders to address operational challenges.

• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements

  • Minimum Diploma or Degree in any discipline
  • Preferably with 3 to 5 years of relevant experiences
  • Preferably with some supervisory experiences

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected] EA License No:99C4599

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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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