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Open nowPosted 13 days ago

Case Manager

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
North-East, Singapore
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Your applicationOpen nowCase ManagerMyCareersFuture · North-East, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

Case Manager PR

Roles & Responsibilities

  • You’ll be a key member of an established group, managing the end-to-end process of immigration applications, from Singapore Citizenship and Permanent Residency (PR) to Long-Term Visit Passes (LTVP), and appeals
  • This role is ideal for someone who takes ownership, works independently within a team, and thrives on precision. For the right candidate, remote or hybrid arrangements may be considered.

Key Responsibilities

Case Management

  • Handle the full lifecycle of immigration applications — from intake, document preparation, and submission to ICA to case tracking and follow-up.
  • Maintain accurate and organized digital records, tracking deadlines, renewals, and key milestones via our CRM system.
  • Communicate with clients to gather required information and clarify documentation requirements.

Quality & Compliance

  • Conduct thorough checks to ensure every submission meets ICA and MOM standards.
  • Stay up to date with policy changes and integrate them into internal workflows and checklists.

Client Communication

  • Serve as the main liaison for assigned clients, providing regular updates in clear, client-friendly language .
  • Offer professional guidance and reassurance throughout the application process.

Process Improvement

  • Spot workflow inefficiencies and recommend improvements.
  • Develop templates, SOPs, and checklists to streamline operations.
  • Assist in adopting digital tools or automation to enhance productivity.

Requirements

  • Experience: Minimum 1 years of hands-on experience managing Singapore immigration cases (Citizenship, PR, LTVP or appeals) in a consultancy, legal
  • Technical Skills: Familiar with ICA e-Services, EP Online, MS Office/Google Workspace; CRM or workflow software experience is a plus.
  • Core Strengths: Exceptional attention to detail, documentation accuracy, time management, and client communication.
  • Mindset: Self-motivated, responsible, and committed to continuous learning.

Bonus Points

  • Experience drafting appeal or cover letters for complex cases.
  • Familiarity with immigration technology or AI-based document tools.

What We Offer

  • Competitive salary and performance bonus
  • A collaborative, modern work environment minutes from MRT access
  • Supportive culture that rewards initiative and innovation
  • Option for remote or hybrid work for the right candidate
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