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Open nowPosted 3 days ago

Centre Manager

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 7,500 a month
Where
Singapore
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Your applicationOpen nowCentre ManagerMyCareersFuture · Singapore

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This job: posted 3 days ago

The posting

JOB PURPOSE

The Centre Manager / Nurse Manager is responsible for the safe, effective and efficient running of the IKC dialysis centre. The role leads the nursing and administrative team to deliver quality, patient-centred haemodialysis care. It also ensures compliance with MOH licensing requirements and IKC's clinical and operational standards.

DUTIES AND RESPONSIBILITIES

Clinical Governance and Quality

  • Implement and uphold IKC's Standard Operating Procedures (SOPs), clinical policies and protocols, and review them periodically with the Assistant Director, Healthcare Services and the Medical Director.
  • Ensure strict compliance with infection prevention and control practices, and conduct regular audits of infection control, water quality and equipment safety.
  • Monitor clinical quality indicators and drive improvement initiatives with the Senior Nurse Clinician and Nephrologist.
  • Oversee incident reporting, investigation and follow-up, including root cause analysis and corrective actions.

Centre Operations

  • Manage day-to-day operations of the centre, including patient scheduling, treatment capacity and workflow.
  • Ensure the centre maintains its MOH licence under the Healthcare Services Act (HCSA) and is ready for inspections, audits and accreditation reviews at all times.
  • Implement and test the centre's Business Continuity Plan and emergency response procedures, including medical emergencies, fire drills and service disruptions.
  • Coordinate with vendors on equipment maintenance, consumables and facility matters.
  • Ensure accurate and secure patient records in line with PDPA and IKC's data policies.

People Management

  • Lead, supervise and support the nursing and administrative staff at the centre.
  • Plan manpower requirements and staff rosters to ensure safe staffing levels.
  • Participate in recruitment, onboarding and confirmation of nursing and administrative staff.
  • Conduct performance appraisals, provide regular feedback and address staff performance or conduct issues together with People & Culture.
  • Maintain and update work instructions and job descriptions for centre roles as needed.

Training and Development

  • Identify training needs and plan the centre's annual training programme for nursing staff, in line with IKC's training roadmap.
  • Conduct in-house clinical training and competency assessments.
  • Track staff attendance at external courses and follow up on post-training application.
  • Ensure nursing staff maintain valid SNB registration, practising certificates and mandatory certifications (e.g. BCLS).

Patient Services and Stakeholder Engagement

  • Manage patient admissions and referrals, working with hospitals, medical social workers and other referral partners.
  • Promote a patient-centred environment, and handle patient and family feedback and complaints promptly and professionally.
  • Build and maintain effective relationships with MOH, restructured hospitals, community partners and other stakeholders.

Finance and Resource Management

  • Manage the centre's operating budget, monitor expenditure and identify cost-containment opportunities without compromising care quality.
  • Provide input on procurement of equipment, consumables and services in accordance with MTFA's procurement policies.
  • Raise IT and system needs, and follow up on their resolution with the relevant teams.

Reporting and Advisory

  • Prepare regular operational, clinical and financial reports for management.
  • Advise the Assistant Director, Healthcare Services and the IKC Management Committee on significant operational, clinical and risk matters.

Others

  • Perform any other duties as assigned by the IKC Management Committee and the CEO.

REQUIREMENTS

  • Registered Nurse with the Singapore Nursing Board and a valid Practising Certificate
  • Post-basic qualification in Renal / Nephrology Nursing preferred
  • At least 5 years of haemodialysis nursing experience, including 2 years in a supervisory or management role
  • Sound knowledge of HCSA and MOH regulatory requirements for dialysis centres
  • Strong leadership, communication and problem-solving skills
  • Proficient in Microsoft Office / Google Workspace

Official Working Hours: Based on approved roster.

Official Workplace: The incumbent may be deployed to any IKC centre based on operational needs.

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