The posting
Client Experience Executive
📍 Singapore 🏢 Swiftly Pte. Ltd. 💼 Full-Time
About Swiftly
Swiftly is one of Singapore's fast-growing, technology-driven corporate service providers, transforming the way businesses are incorporated, managed, and supported.
Unlike traditional corporate service providers that rely heavily on manual processes, Swiftly combines advanced automation, AI-powered technology, competitive pricing, and personalised client service to deliver a faster, smarter, and more seamless experience.
From company incorporation and corporate secretarial services to accounting, taxation, and ongoing corporate compliance, we help entrepreneurs and businesses focus on what matters most: growing their companies.
Since launching our services in 2023, Swiftly has experienced remarkable growth and continues to expand its client base, technology capabilities, and service offerings.
Our Achievements & Recognition
🏆 Asia's Best Choice Award 2025 Nominated in recognition of innovation, customer satisfaction, and market presence.
🌟 Featured in The Enterprise World Magazine (2025) Recognised in its 2025's Visionary Leaders in Company Formation and Growth edition, featuring Swiftly's innovative approach to corporate services and customer experience.
🚀 Singapore's First Fully Automated Incorporation and Corporate Secretarial Platform Our proprietary technology enables entrepreneurs to complete incorporation processes and generate corporate documents with significantly greater speed and efficiency.
⭐ Positive Client Reviews and Testimonials Recognised by clients for our responsiveness, professionalism, efficiency, and seamless incorporation experience.
At Swiftly, we believe exceptional technology and exceptional people should work together to deliver exceptional client experiences.
As we continue growing, we are looking for a Client Experience Executive who shares our commitment to service excellence and wants to build a meaningful career with us.
This is not simply a customer service or administrative position.
We are looking for someone who can take genuine ownership of client relationships, communicate confidently, resolve problems independently, and help create an outstanding experience for every client.
If you enjoy helping people, building relationships, solving problems, and working in a fast-growing, technology-driven organisation, we would love to hear from you.
What You'll Be Doing
🤝 Client Relationship Management
- Serve as a primary point of contact for clients through WhatsApp, email, telephone, and our digital platforms.
- Build and maintain positive, long-term relationships with entrepreneurs, business owners, and corporate clients.
- Manage client enquiries professionally, accurately, and promptly.
- Understand clients' business needs and recommend appropriate corporate services and solutions.
- Provide clients with clear guidance on our services, pricing, procedures, and required documentation.
- Follow up proactively on outstanding enquiries, requests, and client matters.
- Ensure clients feel supported, informed, and valued throughout their journey with Swiftly.
- Take ownership of client issues from initial enquiry through to satisfactory resolution.
🚀 Client Onboarding & Service Coordination
- Assist new clients throughout the company incorporation and onboarding process.
- Guide clients through our digital onboarding platform and documentation requirements.
- Coordinate with internal teams to ensure smooth and timely delivery of services.
- Monitor onboarding progress and proactively follow up on outstanding information or documentation.
- Keep clients informed of progress, timelines, and next steps.
- Ensure client information and internal records are accurately maintained.
- Identify potential onboarding delays and take appropriate action before they affect the client experience.
💬 Client Experience & Service Excellence
- Deliver consistently high standards of professionalism, responsiveness, and customer service.
- Handle client feedback, complaints, and escalations with patience, empathy, and sound judgement.
- Identify the underlying causes of recurring client issues and recommend practical solutions.
- Take initiative to resolve problems rather than simply forwarding them to other departments.
- Maintain accurate records of client communications and follow-up actions.
- Ensure service commitments and internal response-time expectations are consistently met.
- Help improve client satisfaction, retention, and overall service quality.
📈 Client Retention & Business Growth
- Develop strong client relationships that encourage long-term retention and loyalty.
- Identify opportunities to introduce relevant services based on clients' business requirements.
- Assist with enquiries relating to company incorporation, corporate secretarial services, accounting, taxation, and other corporate solutions.
- Follow up on prospective clients and outstanding quotations where required.
- Support renewal activities and help identify clients who may require additional assistance.
- Work collaboratively with the business development and operations teams to improve client conversion and retention.
- Contribute to Swiftly's continued growth by ensuring clients receive a positive and memorable experience.
🤖 Technology, AI & Process Improvement
- Make effective use of Swiftly's proprietary technology, AI tools, and automation systems to manage client interactions efficiently.
- Identify repetitive administrative tasks and recommend opportunities for automation.
- Provide feedback on our digital platforms based on clients' experiences and common enquiries.
- Work with internal teams to improve workflows, communication processes, and service delivery.
- Adapt positively to new technologies, processes, and operational improvements.
- Help create an environment where technology enhances productivity without compromising personalised client service.
🤝 Team Collaboration
- Work closely with our Corporate Secretarial, Accounting, Tax, Legal & Compliance, and Technology teams.
- Communicate clearly with colleagues to ensure client requests are handled accurately and promptly.
- Escalate complex technical or regulatory matters to the appropriate specialists.
- Follow through on escalated matters to ensure clients receive timely updates and resolutions.
- Contribute ideas that improve teamwork, efficiency, and overall client satisfaction.
- Support other operational and client relationship activities where required.
What We're Looking For
You should ideally have:
- Diploma or Degree in Business Administration, Communications, Marketing, Hospitality, or a related discipline.
- At least 1 to 2 years of experience in customer service, client relationship management, account management, or a similar client-facing position.
- Fresh graduates with strong communication skills, a positive attitude, and good learning potential are welcome to apply.
- Excellent written and verbal communication skills in English.
- Strong interpersonal skills with the ability to communicate confidently with business owners and professionals.
- A customer-oriented mindset and genuine passion for helping people.
- Strong organisational skills and attention to detail.
- Ability to manage multiple client enquiries and follow-ups simultaneously.
- Good problem-solving skills and the ability to work independently.
- Confidence in handling challenging conversations and resolving complaints professionally.
- Ability to work efficiently in a fast-paced environment.
- Familiarity with WhatsApp Business, Microsoft Office, CRM systems, or other digital communication tools.
- Willingness to learn and adopt AI-powered tools and automation technologies.
- Strong sense of responsibility, accountability, and ownership.
Experience in any of the following will be advantageous:
- Corporate services or company incorporation
- Corporate secretarial services
- Accounting or professional services firms
- Banking, financial services, or fintech
- B2B customer service or client account management
- SaaS, technology platforms, or digital service businesses
- Customer retention, onboarding, or relationship management
Prior corporate secretarial or accounting knowledge is not mandatory.
We place significant emphasis on your communication skills, attitude, learning ability, initiative, and commitment to delivering an excellent client experience.
Relevant training and guidance will be provided.
The Kind of Person Who Will Do Well Here
You are likely to thrive at Swiftly if you:
- Genuinely enjoy helping people and take pride in delivering excellent service.
- Communicate clearly, professionally, and confidently.
- Believe that responsiveness and reliability are essential to good customer relationships.
- Take ownership of problems instead of passing responsibility to others.
- Follow through on commitments without needing constant reminders.
- Are comfortable communicating with entrepreneurs, founders, and business owners.
- Can remain calm, friendly, and professional when dealing with difficult situations.
- Are proactive and anticipate client needs instead of waiting to be instructed.
- Have a strong sense of urgency while maintaining accuracy and quality.
- Are organised and capable of managing several matters simultaneously.
- Enjoy learning new skills and improving how work gets done.
- Are comfortable working with technology and AI-powered tools.
- Appreciate constructive feedback and continuously look for ways to improve.
- Want to grow professionally as the company expands.
We value individuals who are friendly, articulate, resourceful, responsible, efficient, adaptable, and genuinely passionate about delivering exceptional client experiences.
You do not need to know everything when you join us.
What matters most is having the right attitude, strong fundamentals, and the willingness to learn and grow.
Why Join Swiftly?
🚀 Be Part of a Fast-Growing Company
Swiftly is not a traditional corporate services company.
We are building a technology-driven business designed to modernise an industry that has historically depended on manual paperwork and inefficient processes.
Our growth creates opportunities for employees to take on new responsibilities, develop their capabilities, and advance their careers.
You will be joining a company with ambitious plans and the opportunity to grow alongside it.
📈 Genuine Career Progression Opportunities
We believe talented employees should be given opportunities to progress based on their capabilities, performance, and contributions.
For strong performers, a potential career pathway could include:
Client Experience Executive → Senior Client Experience Executive → Assistant Client Experience Manager → Client Experience Manager → Head of Client Experience
Career advancement is based on performance, ownership, leadership potential, and the ability to contribute to the company's success, rather than simply years of service.
As Swiftly grows, we want capable employees to grow with us.
🤝 Work Directly With Entrepreneurs and Business Owners
Unlike many conventional customer service roles, you will interact with founders, entrepreneurs, investors, and business owners from a wide variety of industries.
You will gain valuable exposure to:
- How businesses are incorporated and operated in Singapore.
- The practical challenges faced by entrepreneurs and growing companies.
- Corporate secretarial, accounting, and taxation services.
- Business operations and client relationship management.
- The importance of regulatory compliance and professional advisory services.
This provides an opportunity to develop practical business knowledge and communication skills that can support your long-term career.
🤖 Work in an AI-Driven, Technology-Focused Environment
Swiftly actively invests in AI, automation, proprietary software, and digital transformation.
We believe technology should reduce unnecessary administrative work so our people can focus on higher-value responsibilities such as helping clients, solving problems, and building relationships.
You will have opportunities to learn and use modern tools that make daily work more efficient.
We also encourage employees to suggest improvements and participate in initiatives that enhance our systems and processes.
🌟 Your Contributions Will Make a Difference
At Swiftly, we value people who take initiative and bring forward good ideas.
You will not simply be expected to follow instructions or answer repetitive enquiries.
We want you to contribute towards improving the way we communicate, support, and retain our clients.
Whether it is suggesting a better onboarding process, improving communication templates, or identifying a recurring service problem, your contributions can have a meaningful impact.
💼 Develop Valuable Professional Skills
This position provides opportunities to strengthen your:
- Client relationship management skills
- Professional communication and negotiation
- Problem-solving and decision-making
- Business and corporate services knowledge
- Customer retention and service recovery
- Digital tools and AI proficiency
- Time management and organisational skills
- Leadership and management potential
These are transferable skills that can support your career development across many industries.
📊 Clear Performance Expectations and Recognition
We believe capable employees perform best when expectations are clear and good performance is recognised.
Your responsibilities and performance expectations will cover areas such as:
- Client satisfaction and service quality
- Response times and communication standards
- Client onboarding experience
- Accuracy and follow-up effectiveness
- Problem resolution and ownership
- Client retention and relationship management
- Productivity and operational efficiency
- Teamwork and contributions to process improvement
We value individuals who consistently deliver results and demonstrate the potential to take on greater responsibilities.
What We Offer
- Competitive salary based on experience and capabilities
- 5-day work week, Monday to Friday
- Annual leave entitlement with additional leave based on length of service
- Medical and dental benefits
- Regular performance reviews
- Training and professional development opportunities
- Genuine career progression opportunities
- Exposure to entrepreneurs, startups, SMEs, and international business owners
- Opportunities to develop valuable knowledge of Singapore's corporate services industry
- Hands-on experience with AI, automation, and proprietary technology
- A modern, technology-driven working environment
- Opportunities to contribute ideas and participate in business improvements
- A growing organisation where strong performance and initiative are valued
- The opportunity to build a long-term career in client relationship management
Ready to Build Your Career With Swiftly?
If you enjoy communicating with people, solving problems, building relationships, and delivering exceptional customer experiences, we want to hear from you.
Whether you are an experienced client service professional looking for a more rewarding opportunity or an ambitious individual ready to take the next step in your career, Swiftly offers an environment where you can develop your skills, take ownership, and grow.
We are particularly interested in candidates who are articulate, proactive, customer-focused, technologically adaptable, and ambitious about building a long-term career.
Join Swiftly and help us redefine what an exceptional corporate services experience should look like.
How to Apply
Please send your latest resume/CV to:
Kindly include your expected salary, current or last-drawn salary, and earliest available commencement date.
Only shortlisted candidates will be contacted.
