The posting
We're partnering with a leading insurer to hire a VP/SVP, Client Experience & Brand to shape the end-to-end client experience for its High-Net-Worth (HNW) business. This role will lead the strategy and execution of premium client engagement initiatives, exclusive events, strategic partnerships, and brand positioning.
Key Responsibilities
- Develop and execute the HNW client experience and engagement strategy.
- Design premium client experience, exclusive events, and bespoke engagement programmes for HNW clients and distribution partners.
- Collaborate with key partners across the wealth and lifestyle ecosystem
- Drive HNW brand positioning through thought leadership, targeted marketing initiatives, and client experiences.
- Analyse client insights and engagement metrics to optimise programmes and improve client retention.
- Partner closely with Business Development, Wealth Specialists, Marketing, Product, and Operations to deliver a seamless client experience.
Requirements
- Minimum 8 years of relevant experience in client experience, relationship marketing, brand management, or client engagement, preferably gained within private banking, wealth management, insurance, asset management, or the luxury hospitality sector.
- Excellent communication and stakeholder management skills Reg. No. R2199597 BeathChapman Pte Ltd Licence no. 16S8112



