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Open nowPosted 28 days ago

Client Relationship Manager

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen nowClient Relationship ManagerMyCareersFuture · Central, Singapore
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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 28 days ago

The posting

Job Description:

  • Ensuring renewal notices are issued to clients in a timely manner
  • Using the Renewal CRM to manage policy allocations
  • Following up with clients regularly, ensuring they have received the renewal documents and that the renewal of the policy is processed in a timely manner
  • Offering alternative options to clients in case they are unhappy with the current policy, while making them aware of the pros and cons of changing insurance providers (pre-existing conditions, waiting periods, etc.)
  • Expediting the resolution of clients’ problems and complaints
  • Coordinating with the Administration team for the processing of renewals, applications, and paperwork up until the completion of payment
  • Independently organizing midterm campaigns for the assigned portfolio of clients to generate referrals
  • Maintaining strong knowledge of internal tools (Outlook, Yellow Sheets, CRM, MO, etc.), following their associated procedures, and efficiently utilizing them to achieve the highest possible customer retention
  • Constantly building and maintaining an understanding and knowledge of insurance companies’ products and services, and being able to identify and compare their advantages, pitfalls, and selling points
  • Coordinating with the New Business, Corporate, and Claims teams when required

Requirements:

  • Proactive and service-oriented with a can-do attitude
  • Sales driven, positive and results-oriented
  • Excellent interpersonal and communication skills
  • BCP, PGI, ComGI and HI certifications are required for licensing
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