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Open nowPosted 16 days ago

Clinic Administrator/Receptionist

MyCareersFuture94,028 open roles

Pay
SGD 2,300 – SGD 2,800 a month
Where
Central, Singapore
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Your applicationOpen nowClinic Administrator/ReceptionistMyCareersFuture · Central, Singapore

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Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Job Description & Requirements – Clinic Receptionist

Position: Clinic Receptionist / Front Desk Executive Employment Type: Full-Time / Part-Time Industry: Physiotherapy / Healthcare

Job Overview

We are looking for a responsible, organised, and service-oriented receptionist to manage the day-to-day front desk operations of our physiotherapy clinic.

As the first point of contact for patients, you will play an important role in creating a professional and welcoming experience while ensuring that appointments, payments, enquiries, and administrative matters are handled accurately and efficiently.

The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently without requiring constant supervision.

Key Responsibilities

Patient Reception & Customer Service

  • Welcome and attend to patients professionally and courteously.
  • Respond promptly to phone calls, WhatsApp messages, and patient enquiries.
  • Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
  • Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.
  • Manage difficult or dissatisfied patients professionally and escalate issues when necessary.
  • Maintain patient confidentiality and professionalism at all times.

Appointment & Schedule Management

  • Manage physiotherapists' appointment schedules efficiently.
  • Confirm upcoming appointments and follow up with patients when required.
  • Handle cancellations and rescheduling promptly to minimise empty appointment slots.
  • Maintain an organised waiting list and contact patients when earlier appointment slots become available.
  • Ensure sufficient time is allocated according to appointment type and clinic procedures.
  • Communicate schedule changes promptly to patients and clinicians.

Payments & Administrative Duties

  • Collect and process patient payments accurately.
  • Issue receipts and invoices where required.
  • Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.
  • Perform daily reconciliation of payments and t
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