The posting
Job Summary
You will provide front-of-house and administrative support, assist with clinical room preparation and equipment operation, and manage patient communications including after-hours inquiries to ensure smooth clinic operations and excellent patient service.
Responsibilities
- Greet and check in patients, verify identity, and update medical records or insurance panel profiles accurately
- Manage appointment scheduling, register new patients, and process billing, payment collection, and insurance claims efficiently
- Prepare and tidy consultation rooms between patient visits, ensuring cleanliness, hygiene, and full stock of necessary supplies
- Operate and maintain the uroflowmetry machine, guiding patients through the procedure safely and correctly
- Label and dispense medications under specialist supervision following clinic protocols
- Respond promptly and professionally to patient inquiries via phone and WhatsApp during office hours
- Monitor and reply to urgent patient WhatsApp messages after hours on a rostered basis to support booking requests and clinic follow-ups
Required competencies and certifications
- Minimum GCE O-Level, N-Level, or relevant healthcare support certificate (e.g., NITEC in Nursing or Healthcare Services)
Preferred competencies and qualifications
- Prior experience working in a specialist clinic, preferably in Urology, General Surgery, or Nephrology
- Comfortable operating clinical equipment such as uroflow meters and managing data entry in clinic management systems
- Excellent written communication skills for professional patient interactions via WhatsApp
- Ability to maintain high hygiene standards and follow infection control guidelines when preparing consultation rooms
- Flexibility to check and respond to patient messages outside standard operating hours
Other Information
Working Hours & Remote Coverage
- In-Clinic: Standard operating hours (Monday to Friday, half-day Saturdays)
- Remote: Rostered or designated after-hours WhatsApp message monitoring and response during evenings or weekends



