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Open nowPosted 8 days ago

Cloud Engineer

MyCareersFuture94,028 open roles

Pay
SGD 5,500 – SGD 7,500 a month
Where
West, Singapore
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Your applicationOpen nowCloud EngineerMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Key Responsibilities

Incident & SLA Management

  • Respond to, triage, and resolve incidents (P1–P4) within contracted SLAs, owning each ticket from detection through to resolution.
  • Drive root-cause analysis (RCA) and contribute to post-incident reviews for major incidents.
  • Provide clear, timely updates to customers and internal stakeholders throughout the incident lifecycle.

Monitoring, Alerting & Standby

  • Serve on the standby / on-call rota and respond promptly to alerts raised by the monitoring platform (Elastic APM and associated observability tooling).
  • Proactively monitor dashboards and system health to detect and address issues before they impact service.
  • Tune alert thresholds and reduce alert noise to improve signal quality and response efficiency.

Troubleshooting & Cross-TeamCollaboration

  • Partner with application, network, security, platform, and other engineering teams to diagnose and resolve complex issues spanning multiple domains.
  • Escalate to L3 / specialist teams or vendors (e.g., AWS Support) where required, and manage the escalation through to closure.

Operational Support (BAU)

  • Perform day-to-day operational support of AWS environments — compute (EC2), storage (S3 / EBS), networking (VPC, security groups, load balancers), IAM, patching, and backup/restore.
  • Execute changes in line with ITIL change management processes and maintain a strong compliance and audit posture.
  • Contribute to problem management and continuous service-improvement initiatives.

Documentation & Governance

  • Maintain and improve runbooks, standard operating procedures (SOPs), and knowledge-base articles.
  • Adhere to Singapore Government security requirements (e.g., IM8) and GCC (Government Commercial Cloud) governance and operating standards.

Required Qualifications & Experience

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3–4 years of relevant experience as a Day-2 Cloud / Cloud Operations Engineer supporting production AWS environments.
  • Solid working knowledge of core AWS services (EC2, S3, VPC, IAM, CloudWatch, ELB, RDS).
  • Hands-on experience with ITIL-aligned incident, problem, and change management in a managed-services or operations context.
  • Demonstrated experience supporting Singapore Government accounts.
  • GCC (Government Commercial Cloud) experience — familiarity with GCC operating models, controls, and governance.
  • Willingness and ability to participate in a standby / on-call and shift rota.
  • Strong troubleshooting mindset with the ability to remain composed and effective during high-pressure incidents.

Preferred (Nice-to-Have)

  • Experience with Elastic APM / the Elastic Stack (Elasticsearch, Kibana) for application performance monitoring and observability.
  • AWS certification — AWS Certified SysOps Administrator – Associate or Solutions Architect – Associate.
  • Scripting / automation skills (Python, Bash) and Infrastructure-as-Code (Terraform or CloudFormation).
  • ITIL Foundation certification.
  • Exposure to other observability / monitoring tools (CloudWatch, Grafana, Prometheus).
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