The posting
Job Responsibilities
- Assist the Manager in overseeing the full day-to-day operations of the coffee shop.
- Supervise stallholders and workers and ensure smooth daily operations during opening, peak and closing hours.
- Prepare staff duty rosters and arrange manpower coverage for absences, medical leave and emergencies.
- Handle customer complaints, feedback and operational disputes professionally.
- Monitor cleanliness of dining areas, toilets, common areas and waste-disposal points, and coordinate cleaners where necessary.
- Conduct regular checks to ensure stalls comply with company procedures, hygiene standards and applicable food-safety requirements.
- Coordinate with suppliers, contractors, cleaners and maintenance personnel.
- Monitor stock levels for common operational supplies and arrange replenishment.
- Check equipment and facilities and arrange repairs when faults occur.
- Assist with cashiering, daily sales reconciliation, cash handling and preparation of operational records.
- Monitor stall operations and promptly escalate serious operational, safety or hygiene issues to management.
- Support opening and closing procedures, including checking premises, equipment, cleanliness and security.
- Be prepared to provide hands-on operational support during peak periods or manpower shortages.
- Carry out other operational and administrative duties assigned by management. Make coffee/drinks when necessary
Job Requirements
- Prior experience in coffee shop, food court, F&B outlet or similar operations preferred.
- Experience supervising staff and handling day-to-day outlet issues.
- Able to work independently and resolve operational problems without constant supervision.
- Comfortable handling customers, stallholders, suppliers and workers.
- Able to perform administrative duties and basic computer work.
- Willing to work shifts, weekends and public holidays according to operational requirements.
- Must be comfortable working in a fast-paced, hands-on F&B environment.
- Reliable and able to respond to urgent operational issues when on duty.



