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Open nowPosted 10 days ago

Command Center Engineer (Ref 26521)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
Singapore
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Your applicationOpen nowCommand Center Engineer (Ref 26521)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

The posting

Responsibilities

• Monitor Splunk, SolarWinds DPM, Cisco Thousand Eyes, Trend Micro, Imperva DAM and BigFix dashboards continuously during assigned 24x7 shift

• Identify, interpret and triage infrastructure, network, security and database activity alerts in real time

• Route alerts to the correct specialist resolver group within defined SLA response windows; escalate P1/P2 immediately

• Create, update and close BMC Helix ITSM tickets for all alerts and incidents; maintain accurate CMDB CI associations

• Follow documented escalation procedures for all alert types; apply sound judgement on severity classification

• Monitor SLA countdown for open tickets and escalate at-risk tickets before breach

• Perform shift handover — document all open incidents, actions taken, active alerts and pending escalations

• Maintain the command centre operations log and contribute to knowledge base article updates

• Participate in scheduled alert tuning reviews; provide feedback on false positives and threshold adjustments

• Support major incident bridge calls as required — maintain the incident timeline and update stakeholders

• Complete all mandatory tool and process training; maintain certification in all command centre platforms

Requirements

• Diploma/Degree in Computer Science, Information Technology, Engineering, or a related discipline.

• Experience supporting enterprise monitoring, observability, security, or IT operations platforms in large-scale environments.

• Familiarity with enterprise monitoring tools such as Splunk, SolarWinds DPM, Cisco ThousandEyes, Trend Micro, Imperva DAM, BigFix, and BMC Helix ITSM.

• Understanding of alert monitoring, triage, incident management, SLA compliance, and escalation processes.

• Basic knowledge of networking, infrastructure, cloud, and security monitoring concepts.

• Strong analytical, troubleshooting, and attention-to-detail skills with the ability to accurately classify and document incidents.

• Good communication skills for incident reporting, shift handovers, and stakeholder coordination.

• Willingness to work in a 24x7 shift environment

Licence no: 12C6060

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