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Open nowPosted 21 days ago

Community & Volunteer Programmes Executive

MyCareersFuture94,028 open roles

Pay
SGD 3,800 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowCommunity & Volunteer Programmes ExecutiveMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 21 days ago

The posting

The role ensures that volunteers are effectively engaged, governed, and aligned with the Home’s standards and priorities.

Key Responsibilities

1. Volunteer Programme Coordination

  • Coordinate the volunteer programme within approved guidelines, including recruitment support, onboarding, scheduling, engagement, and retention.
  • Ensure volunteers are appropriately briefed, trained, and deployed in line with the Home’s standards and resident needs.
  • Maintain accurate volunteer records, training logs, and compliance documentation.
  • Support and refine volunteer engagement activities to enhance resident well-being, in collaboration with internal teams.
  • Monitor participation trends and feedback, and recommend improvements where appropriate.

2. Next-of-Kin (NOK) Group-Level Communications

  • Manage structured, non-clinical group or broadcast communications to Next-of-Kin (NOK) to ensure clear, accurate, and timely information flow.
  • Administer official NOK communication channels (e.g. broadcast WhatsApp, email circulars, newsletters, notices, approved Google Forms), in line with PDPA and organisational guidelines.
  • Coordinate with Nursing, Resident Care Services, and Management to consolidate approved messages for dissemination, including:
  • General announcements and updates
  • Process changes (e.g. leave application procedures, visiting arrangements)
  • Events, programmes, volunteer activities, and community initiatives
  • Identify recurring NOK feedback trends or communication gaps and recommend process or messaging improvements.
  • Case-specific, clinical, or resident-level matters remain with Nursing and Resident Care Services.

3. Donations & Donor Relationship Management

  • Manage donations received from individuals, organisations, and community partners, including both cash and in-kind donations.
  • Maintain an accurate donation register, tracking:
  • Donor details
  • Donation type (cash / in-kind)
  • Description, quantity, and cash value (where applicable)
  • Date received and acknowledgement status
  • Coordinate with Finance and Operations to ensure:
  • Proper handover and recording of cash donations in accordance with financial controls
  • Proper receipt, documentation, and deployment of in-kind donations Prepare, issue, and track letters of appreciation / thank-you communications to donors in a timely and professional manner.
  • Support Management in maintaining positive donor relationships through appropriate follow-ups, updates, and recognition, in line with the Home’s values and communication guidelines.
  • Ensure all donation-related records and communications are complete, accurate, and audit-ready.

4. Governance & Process Hygiene

  • Maintain organised, accurate, and up-to-date records related to volunteer programmes and NOK communications.
  • Ensure documentation readiness to support internal reviews and audits.
  • Identify process gaps, risks, or breakdowns and escalate appropriately to Management.
  • Support continuous improvement of workflows and documentation standards within the scope of the role.

Qualifications & Experience

  • Diploma or Degree in Social Work, Counselling, Gerontology, Healthcare Administration, or a related field.
  • Prior experience in nursing homes, healthcare, or social service settings.
  • Experience managing external stakeholders and partnerships is an advantage.
  • Strong interpersonal, communication, and organisational skills.

Personal Attributes

  • Empathetic, calm, and professional in sensitive situations.
  • Structured, reliable, and detail-oriented.
  • Comfortable working across people-facing and administrative functions.
  • Able to manage multiple stakeholders and priorities effectively.
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