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Open nowPosted 2 days ago

Computer Technical Support Specialist

MyCareersFuture94,028 open roles

Pay
SGD 1,800 – SGD 2,000 a month
Where
North-East, Singapore
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Your applicationOpen nowComputer Technical Support SpecialistMyCareersFuture · North-East, Singapore

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7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Company Overview

Dreamcore is a Singapore-based custom PC company delivering high-performance desktops, workstations, and computing solutions for gamers, creators, professionals, and businesses. We focus on craftsmanship, innovation, and exceptional customer experiences.

Job Summary

Dreamcore seeks a PC Technical Support Specialist to provide hands-on hardware and software troubleshooting, deliver clear customer communication, and manage support cases from start to resolution in a collaborative team environment.

Responsibilities

  • Provide technical support to customers via WhatsApp, email, phone, and other support channels to resolve PC issues efficiently
  • Diagnose and troubleshoot desktop PC hardware components including CPUs, GPUs, motherboards, RAM, SSDs, power supplies, and cooling systems
  • Identify and resolve Windows, driver, BIOS/UEFI, connectivity, stability, and performance problems. Ubuntu is a plus.
  • Guide customers through remote troubleshooting steps using clear, simple language
  • Assess whether issues require remote resolution or physical inspection and repair
  • Manage customer support cases from initial contact through diagnosis, repair, replacement, and closure with strong ownership
  • Coordinate warranty and RMA processes with internal teams, suppliers, and manufacturers to ensure timely resolution
  • Maintain accurate and detailed support notes and troubleshooting records for all cases
  • Collaborate closely with technical, production, warehouse, and operations teams to streamline support and repair workflows
  • Assist with system building and component testing as needed to verify hardware functionality
  • Identify recurring technical issues and contribute to improving support processes and customer satisfaction

Required competencies and certifications

None.

Preferred competencies and qualifications

  • Experience in custom PC building or repair to enhance troubleshooting effectiveness
  • Background in technical support, IT helpdesk, or desktop support roles to improve customer service delivery
  • Familiarity with hardware warranty and RMA procedures to manage claims efficiently
  • Experience in customer-facing technical roles to communicate effectively with diverse customers
  • Knowledge of CRM or ticketing platforms such as HubSpot to track and manage support cases
  • Skills in networking, Wi-Fi, and peripheral troubleshooting to broaden problem-solving capabilities

Other Information

  • This is a full-time, on-site position based in Singapore
  • The role requires strong communication skills and patience when assisting non-technical customers
  • Formal IT qualifications are useful but not essential; practical troubleshooting skills and responsibility are prioritized
  • Dreamcore values craftsmanship, fairness, and delivering amazing customer experiences
  • Singaporean / PR only
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