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Open nowPosted 24 days ago

Concierge - Airport Transit Lounge

MyCareersFuture94,028 open roles

Pay
SGD 3,200 – SGD 3,900 a month
Where
East, Singapore
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Your applicationOpen nowConcierge - Airport Transit LoungeMyCareersFuture · East, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 24 days ago

The posting

Overview of Duties

  • Ensure effective and efficient operation of the lounge reception desk.
  • Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
  • Be an ambassador of Accor Hotels and the Qantas Airways brand.

Main Responsibilities

  • Provide a warm welcome as first point of contact for lounge guests.
  • Monitor lounge entry according to policy requirements.
  • Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
  • Respond to customer queries and follow up with partner airlines as required.
  • Provide services to our guests in relation to their flights in adherence to the lounge procedures.
  • Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
  • Monitor, log and announce all flight departures and delay updates as required.
  • Ensure effective communication of new and updated information regarding policies, and general lounge information.
  • Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
  • Ensure strict procedures are followed in regard to guest transportation, luggage collection and storage, and guest confidentiality.
  • Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
  • Carry out reception duties as required.
  • Maintain a professional rapport with colleagues and guests.
  • Ongoing open communication and reporting as required by the Managers and stakeholders.
  • Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
  • Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
  • Any other assigned duties.

Experience & Skills

  • Minimum Diploma in Tourism/Hospitality or equivalent.
  • Minimum 2 years of related experience preferably in Airport Lounges Services.
  • Experience in F&B, hosting, order taking and serving.
  • Required to acquire and be competent in internal systems
  • Proficient in MS Office - Word and Excel
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