Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Concierge cum Customer Service Officer

MyCareersFuture94,028 open roles

Pay
SGD 4,800 – SGD 5,200 a month
Where
Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowConcierge cum Customer Service OfficerMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

Department: Estate / Property Management Reports To: Estate Manager / Assistant Estate Manager Employment Type: Full-Time , 5.5 days a week (M-F: 0830 – 1830),(Saturdays: 0830-1230) Work Location: Raffles Place

1. Job Purpose

The Conciergecum Customer Service Officer serves as the first point of contact for office staff, visitors, and other stakeholders of the building.

The role is responsible for providing a professional, courteous and responsive concierge service while supporting the Management Office in day-to-day customer service, administrative and estate operational matters.

The Officer is expected to project a positive and professional image of the Management Corporation and Managing Agent at all times.

2. Key Responsibilities

A.Concierge & Front Desk Services

· Attend to office staff, visitors, contractorsand other persons approaching the Concierge Desk.

· Receive and appropriately direct visitors, contractors and service providers.

· Maintain a professional, welcoming andservice-oriented environment at the front desk.

· Ensure the Concierge / reception area is kept neat, presentable and properly organised.

B.Customer Service & Resident Relations

· Attend to enquiries, feedback, requests andcomplaints in a courteous and professional manner.

· Receive enquiries through walk-ins, telephone calls, emails and the estate’s digital communication platforms.

· Record feedback and service requests accurately and refer matters requiring further attention to the appropriate staff or department.

· Follow up on outstanding requests and liaise with the onsite Technical Officer for appropriate updates.

· Exercise patience, tact and diplomacy when dealing with difficult or dissatisfied residents.

· Escalate serious complaints, disputes or incidents promptly to the Estate Manager or designated supervisor.

3. ServiceStandards

The Concierge cum Customer Service Officer shall:

· Maintain a professional and well-groomed appearance while on duty.

· Greet and communicate with residents and visitors politely and respectfully.

· Demonstrate a service-first attitude and willingness to assist.

· Remain calm and professional when handling complaints or challenging situations.

· Avoid arguments or confrontation and escalate matters where necessary.

· Maintain confidentiality and exercise discretionwhen handling residents’ information.

· Ensure enquiries and requests are properly recorded and not left unattended.

· Work collaboratively with other members of the estate management team.

4. Requirements

· Minimum GCE “N”/“O” Level, NITEC, diploma or equivalent qualification.

· Previous experience in customer service, hospitality, concierge, property management or a related service environment is advantageous.

· Good verbal and written communication skills.

· Pleasant personality with strong interpersonal and customer-service skills.

· Computer literacy, including but not limited to Microsoft Office and email.

· Able to communicate effectively with residents from different backgrounds.

· Able to handle complaints and difficult situations calmly and professionally.

· Responsible, punctual and able to work with minimal supervision.

· Willing to work shifts, weekends and public holidays where required by the operational needs of the estate.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.