The posting
Job Responsibilities
- Perform outbound reminder calls to patients to follow up and recover outstanding payments.
- Attend to patient enquiries relating to outstanding bills, payments and account balances.
- Assist patients with enquiries on Medisave usage and available financial assistance options.
- Investigate billing and payment disputes and coordinate with relevant departments to resolve issues and ensure case closure.
- Follow up consistently on outstanding accounts and collection cases.
- Ensure all collection activities, conversations and follow-up actions are accurately documented in the system.
- Handle sensitive payment-related conversations professionally and provide appropriate assistance to patients.
- Perform other Accounts Receivable, collection and administrative duties as assigned.
Requirements
- Diploma in Accountancy or a related discipline.
- At least 1 year of relevant experience in Accounts Receivable, Collections or Credit Control is preferred.
- Strong interpersonal skills with the ability to handle payment-related enquiries professionally and tactfully.
- Meticulous, organised and able to manage multiple cases and follow-ups within deadlines.
- Proactive and able to work effectively with internal and external stakeholders.
Interested candidates are invited to email your resume to:
Jenalyn Ooi Huai Sian (R1765551) Recruit Express Pte Ltd Company Reg. No. 199601303W EA Licence No. 99C4599



