The posting
Job Duties:
HR Operations
- Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
- Act as a subject matter expert on assigned HR Operations processes and services.
- Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
- Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
- Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
- Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
- Administer Electronic Signature Book assignments.
- Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
- Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
- Maintain HR Operations dashboards, reports, trackers, and service metrics.
- Support leave coverage arrangements and department reporting requirements.
- Support ad hoc HR Operations activities and projects as assigned.
Compliance & Governance
- Administer government-paid leave claims and submissions.
- Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.
- Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.
- Ensure compliance with HR policies, procedures, governance requirements, and audit standards.
- Support data quality reviews, documentation management, and operational risk mitigation activities.
Compensation & Benefits Administration
- Administer employee referral payout processes.
- Coordinate and manage Spot Award administration.
- Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.
- Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.
Operational Excellence & Process Improvement
- Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.
- Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.
- Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.
- Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.
- Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.
- Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.
- Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.
- Support governance activities relating to process management, documentation standards, and operational controls.
- Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.
- Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.
Period: 1 year contract
Location: Raffles Place
Working Hours: Monday to Friday, 9am to 6pm
Salary: Up to $4300
Job Requirements:
- Minimum Degree in Human Resource Management, Business, Operations, or a related discipline.
- Experience in HR Operations, HR Shared Services, Process Improvement, Business Analysis, or Operational Excellence is preferred.
- Exposure to process mapping, workflow analysis, documentation, UAT, or project implementation activities will be advantageous.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience with Workday or other HR systems is preferred.
- Familiarity with process mapping, workflow documentation, reporting, and data analysis tools is an advantage.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management capabilities.
- Strong attention to detail and commitment to quality and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive mindset with a continuous improvement orientation.
- Ability to identify opportunities to simplify, standardise, and improve processes.
- Strong organisational and planning skills.
- Ability to work independently while collaborating effectively within a team.
- Professional handling of confidential and sensitive employee information.
- Adaptable and comfortable working across both operational and project-based activities.
By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by SHRC and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of (i) employment facilitation and (ii) data and statistical analysis. You may find out more information on the PDPA policies at https://successhrc.com.sg/data-protection-notice/ and https://www.e2i.com.sg/pdpa/
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
