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Open nowPosted today

Control Tower Specialist

MyCareersFuture101,380 open roles

Pay
SGD 3,800 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowControl Tower SpecialistMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted today

MyCareersFuture median: 4 days open

The posting

Job Summary

The Control Tower Specialist is responsible for monitoring and coordinating end-to-end logistics operations, ensuring shipment visibility, proactive communication, operational compliance, and timely issue resolution. The role serves as the key operational contact between customers, country operations teams, and agents to ensure seamless execution of shipments and service excellence across Southeast Asia.

Key Responsibilities

Shipment Management & Coordination

  • Monitor and manage daily shipment activities across air (main), ocean, and multimodal transportation.
  • Ensure shipments are executed in accordance with customer requirements and agreed service levels.
  • Coordinate closely with origin and destination teams, and agents to ensure smooth shipment movement.
  • Monitor shipment milestones and ensure timely updates in operational systems.
  • Track urgent and critical shipments and provide proactive status updates to stakeholders.

Customer & Stakeholder Communication

  • Serve as the primary operational contact for assigned customer accounts.
  • Provide shipment status updates, exception reports, and recovery plans to customers and internal stakeholders.
  • Escalate potential delays, service failures, or operational risks in a timely manner.
  • Maintain effective communication with regional offices, country teams, and service providers.

Exception & Escalation Management

  • Investigate and resolve shipment exceptions, including delays, customs issues, documentation discrepancies, cargo damage, and routing challenges.
  • Coordinate corrective actions with relevant stakeholders to minimize service impact.
  • Support root cause analysis and implementation of preventive measures.

SOP & Compliance Management

  • Adhere to customer-specific SOPs and company operational procedures.
  • Support the review and maintenance of operational work instructions and procedures.
  • Ensure compliance with customer requirements, trade regulations, and company policies.
  • Maintain accurate and complete operational records and documentation.

Performance Monitoring & Reporting

  • Monitor operational KPI performance and identify potential service risks.
  • Prepare shipment reports, exception reports, and operational summaries.
  • Support customer business reviews by providing operational data and insights.
  • Ensure data integrity and accuracy within operational systems.

Continuous Improvement

  • Identify opportunities to improve operational efficiency and service quality.
  • Participate in process improvement initiatives and customer projects.
  • Share best practices and lessons learned across regional teams.
  • Support implementation of new customer programs, SOPs, and operational requirements.

Qualifications

  • Diploma or Bachelor's Degree in Logistics, Supply Chain, Transportation, Business, or related field.
  • 2-5 years of experience in freight forwarding, logistics operations, supply chain coordination, or customer service.
  • Experience in air freight, customs clearance, or transportation management is preferred.
  • Knowledge of international shipping documentation and logistics processes.
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