The posting
At KPMG, our Customer team is at the forefront of innovation and excellence, helping organisations create differentiated customer experiences and drive sustainable business value. We collaborate closely with colleagues across the Corporate Transformation division to deliver impactful outcomes across customer transformation, digital transformation, operating model redesign, and organisational change initiatives.
Our team works with clients across industries including Financial Services, Public Sector, Retail, Healthcare and Life Sciences to solve complex business challenges through customer-centric strategies, experience design, digital enablement, and data-driven decision making. We help organisations improve customer satisfaction, loyalty, operational effectiveness, and growth through practical and actionable transformation programmes.
We are seeking a highly motivated Assistant Manager to support the delivery of customer transformation and customer experience engagements. This role is ideal for an individual with consulting experience who is passionate about solving business problems, managing clients, and leading project teams to deliver high-quality outcomes.
As an Assistant Manager in our Customer Experience team, you will be responsible for:
Client Delivery
- Lead day-to-day delivery of customer experience, customer transformation, customer insights, service design, and operating model transformation projects
- Manage project workstreams, timelines, risks, dependencies, and deliverables to ensure successful project outcomes
- Serve as a key point of contact for client stakeholders and build strong working relationships throughout the engagement lifecycle
- Facilitate client workshops, interviews, focus groups, and stakeholder engagement sessions
- Conduct qualitative and quantitative analysis to derive actionable insights and recommendations
- Develop clear, structured, and impactful client deliverables, presentations, reports, and business cases
- Support programme governance activities, including status reporting, issue management, and stakeholder communications
- Ensure project quality, compliance with firm methodologies, and achievement of client expectations
Team Leadership
- Lead and mentor consultants and analysts across project teams
- Manage project resources and coordinate work across multiple team members and workstreams
- Provide coaching, guidance, and constructive feedback to junior team members
- Foster collaboration, knowledge sharing, and high-performance team behaviours
Business Development Support
- Build strong client relationships and manage expectations, communications, and stakeholder alignment
- Understand client challenges and identify opportunities to strengthen project outcomes and identify potential follow-on work
- Support proposals, opportunity pursuits, client presentations, solution development, and practice-building initiatives
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The ideal candidate should possess:
- Approximately 5+ years of relevant experience in management consulting, customer experience, customer transformation, digital transformation, service design, business transformation, or related fields
- Prior consulting experience from a professional services or management consulting environment is highly preferred
- Demonstrated experience leading project teams and managing end-to-end project delivery
- Experience working directly with clients and managing multiple stakeholder groups
- Strong structured problem-solving, analytical, and critical thinking skills
- Excellent communication, presentation, facilitation, and stakeholder management capabilities
- Experience conducting workshops, interviews, requirements gathering, and stakeholder engagement activities
- Familiarity with customer experience frameworks, customer journey mapping, persona development, voice-of-customer programmes, and service design methodologies
- Strong project management and organisational skills, with the ability to manage competing priorities
- Bachelor's degree in Business, Marketing, Communications, Social Sciences, or a related discipline
- Working proficiency in Mandarin Chinese and/or Bahasa Indonesia would be beneficial to facilitate interactions with clients in the relevant markets
What we look for
- A collaborative team player who enjoys working in fast-paced consulting environments
- Strong ownership mindset and ability to independently drive workstreams
- Curiosity and passion for solving client challenges
- Commercial awareness and client-centric thinking
- Commitment to delivering high-quality work and exceptional client experiences
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
